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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

June 13, 2024

Love the location, professionalism of staff, cleanliness of facility, and timeliness of completion of work. More

by Kathyspencer64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jun 14, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Amazing service, they understoond exactly what I was looking for. Recommend 10 out of 10. Will be Recommending to family and friends. More

by lifebestwishes99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stewart
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Jun 13, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Friendly service by very knowledgeable service advisor Ashley.Place to be trusted and strongly recommend to friends and colleagues. More

by khanhle_77099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs.Ashley Udall
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Jun 13, 2024 -

Sterling McCall Lexus responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 11, 2024

Sterling McCall Lexus created a seamless process for us to get our dream car! We would definitely recommend them to anyone in the market for a new Lexus. More

by maninjj06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanna Lim
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Jun 13, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 11, 2024

Excellent customer service … Randy is very nice as always. He is really of what he does. Excellent work ethics and always follow through on the progress of the work needed to be done in a timely mann More

by fayezamora0530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
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Jun 13, 2024 -

Sterling McCall Lexus responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 11, 2024

It is ridiculous to charge labor fee of $250 per hour. I am every not happy More

by gyd3210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jun 19, 2024 -

Sterling McCall Lexus responded

Thank you for your comments. I am sorry to read that you were unhappy with the cost of your most recent service. The charges for service are based on a price per service and not on an hourly charge. Please contact me at 713-995-2621 and I will be happy to review the services performed and the charges. Larry Miller Service Director lmiller@smlexus.com

June 10, 2024

The whole experience was great. Brought my vehicle in for service and it could not have been better. Everyone I came in contact with was courteous and friendly. This was my first v More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Jun 12, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

amenities are excellent. service is quick and they are friendly. easy communication. takes a good 2 hours for full service More

by jankopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jesse
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Jun 12, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 09, 2024

I have purchased 4 Lexus’s from Sterling McCall Lexus and can honestly say Justin has been a consistent solid performer addressing all of my needs when my vehicles need service! He gets 5 out of 5 stars in m More

by jmaarc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin (Service)
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Jun 12, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 09, 2024

This is a top notch place. The service is a 100 plus and my service coordinator Marlon Romero has always went above and beyond to make sure everything went well. I was elated t More

by Humberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Jun 10, 2024 -

Sterling McCall Lexus responded

Hi Humberto, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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