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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

June 04, 2024

Very friendly, professional helpful from Tim Huynh and Jimmy Olguin. Thank you so much. I got the dear, great RX 350 2024. More

by WHungbui
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Olguin
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Jun 07, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

June 03, 2024

Great service experience, as always. Service was easily scheduled, performed in a timely fashion, and was quickly back on my way. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
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Jun 05, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 03, 2024

1. Advisor(expert) could not detect door rattling about which I had complained when car was brand new but not fixed yet. 2. No car washed🥲. 3. Inspection for car registration renewal done, charged for i More

by Raj Desai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant walker , Ray Villarreal, Shelece Campbell
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Jun 05, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback. Please be assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

June 01, 2024

It met my expectation with an outstanding service. Jose Gutierrez is a superb nice man and well informed me. More

by Tony123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Jun 03, 2024 -

Sterling McCall Lexus responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

June 01, 2024

Quick and Freindly customer service. They did excellent communicating the status of my car and its condition More

by nbaker01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor matt
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Jun 03, 2024 -

Sterling McCall Lexus responded

Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

May 31, 2024

The work was done quickly and efficiently which was sincerely appreciated. The loaner vehicle made it very convenient to have my RC350 serviced. More

by rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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May 31, 2024 -

Sterling McCall Lexus responded

We are delighted to know that your experience was efficient! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 30, 2024

Thanks to the Sterling used car team for making my buying a car with confident. They taken care of all my concerns and I am grateful for the great job they are doing. I will be back to buy my next car. More

by waynehuynh0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Huynh and Roley Verelien
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May 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 30, 2024

Service on recent (May2014) visit was superb in terms of items of concern promptly addressed and repaired to our complete satisfaction. We highly recommend Marlon. More

by Jricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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May 31, 2024 -

Sterling McCall Lexus responded

We're delighted to learn about your positive experience and the great assistance provided by Marlon! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 29, 2024

The staff from our salesman (Noe) and the finance department (Josue and another gentleman) were all incredibly nice! Definitely a great experience here at SM Lexus. More

by Jose M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Galvan
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May 30, 2024 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We're thrilled that Noe and Josue provided you with a nice sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 29, 2024

I must say Sterling McCall Lexus has top notch service department. I little concerned, Sterling McCall techs has to undo your settings to allow for repair s, but, they failed to reset after work is done. More

by larryd.lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
May 30, 2024 -

Sterling McCall Lexus responded

We are delighted to know that your experience was top-notch! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

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