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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

April 16, 2024

No body called or texted me after my car job was done. When I reached there I was told service section is closed I told them I don’t have a car I need my car. One of the girls was nice enough she had to r More

by Mohammad iqbal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco P.
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Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Mohammad iqbal responded

I get my service regularly at Lexus. My e-mail: iqbalprincess@aol.com

Apr 26, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the lack of communication during your recent service visit. I will share your comments with the service advisor and the rest of the service team so that we can improve future service. Larry Miller Service Director

April 16, 2024

I have always been a loyal customer of Sterling McCall Lexus. I have purchased five Lexus from them in the past, always with a positive experience. However my purchase on April 10 was less than mediocre. More

by Fburge1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Timmy Huynh, Mylinh Tran-Salazar
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Apr 19, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 25, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments and for speaking with me about the issue. I apologize for the lack of communication at the time of delivery. I hope I have resolved the issue to your satisfaction. Please let me know if I can assist with anything in the future. Mylinh Tran-Salazar General Sales Manager mtransalazar@SMLexus.com

April 15, 2024

Excellent service! ! Very friendly staff, environment is also great with coffee, snacks and drinks, highly recommend More

by Ann ye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Josh
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Apr 17, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 15, 2024

Service is efficient. Matt Torres was very nice. Pleasant place to wait. Right on time! More

by Katy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Apr 17, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had an efficient experience and that Matt provided nice assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 14, 2024

Nice friendly staff, clean facility. transparent staff.nice lounge while you wait for your car More

by ahmed01pk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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Apr 16, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Horrible service yesterday. Kevin my service advisor treated me terribly. Rude, dismissive, poor customer service. More

by Mnatanu
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Apr 16, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 13, 2024

I have being taking my es 350 lexus for the last 10 years to this dealership. This is a 2007 lexus that has being kept in top shape by this dealership. Whether it's a simple engine oil change or major repair More

by Sterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Panalez
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Apr 17, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that you've been a loyal customer for the past 10 years and that your Lexus ES 350 has been kept in top shape by our dealership! Providing excellent service, whether it's a routine oil change or a major repair, is our commitment to every customer. We're glad to hear that you've been fully satisfied with both the service and the people working here. It's wonderful to hear that Mr. Joseph is providing you with clear and helpful assistance as your new service advisor. We'll be sure to pass along your appreciation to him. Thank you for trusting us with your vehicle all these years!

April 13, 2024

Super nice, very professional, promise made and promise kept, most importantly, clear and prompt communication! More

by tedliu319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Apr 16, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a nice and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Apr 16, 2024 -

tedliu319 responded

Of course!

April 12, 2024

My service adviser was very professional and noble . I definitely come there again for all my service need. More

by Bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Pitts
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Apr 13, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

Hunter was great in providing service for my vehicle. Everything was done in a timely manner and my car never looked better. Thank you! More

by Ngync96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Apr 13, 2024 -

Sterling McCall Lexus responded

That's fantastic to hear! Hunter did a great job providing service for your vehicle, and we're glad everything was done promptly and to your satisfaction.

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