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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

April 07, 2024

Paul Zapata manager provided amazing customer service and executed a great service recovery! He turned a negative experience into a positive one. More

by Angela Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Zapata
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Apr 10, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Paul provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 07, 2024

Very nice and friendly salesman easy to do business with. Good and dealership nice and clean. More

by qlo216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim, Mylinh Tran-Salazar
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Apr 09, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 06, 2024

Good service On time need what I need on time finished I will recommend always More

by tinaksong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Apr 09, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 06, 2024

Great customer service and car was ready in a timely manner. The service advisors were very helpful and courteous. More

by arubio9801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ej
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Apr 09, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Excellent service. My rep, Hunter Bassett, is outstanding, and I recommend using him. The dealership is clean & friendly. More

by Bobacasey
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett is excellent.
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Apr 09, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had an excellent experience and that Hunter provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

90 K service for RX350. Good communication by Kinley Rishing who took care of us. After a few weeks, everything running well. Appreciate the loaner car especially since t More

by KPD
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
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Apr 10, 2024 -

Sterling McCall Lexus responded

It's great to hear about your positive experience with the 90K service for your RX350! Kinley's good communication and the provision of a loaner car made the process smoother for you, especially during a major service that took a few days. We're glad to know that everything is running well, and it's fantastic that you find the new models smooth. Drive safely!

April 05, 2024

I had a great experience excellent service they’re very knowledgeable about the service they provide. Would definitely recommend them. More

by crzzlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Montano, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Apr 10, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

Excelente customer service from Marlon, he took the time to explain what will be included in my next maintenance for 60k miles and details on my visit the dealer last Saturday. More

by Esilda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
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Apr 09, 2024 -

Sterling McCall Lexus responded

It's great to hear that Marlon provided you with excellent customer service, taking the time to explain the details of your upcoming maintenance and discussing your recent visit to the dealership. If you have any further questions or need assistance with anything else, Marlon and our team are here to help. Drive safe!

April 04, 2024

Having car trouble is never a pleasant experience but Sterling McCall Lexus service center makes the process easier. Love the no pressure tactics. And the use of a loaner car. More

by rvg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Apr 09, 2024 -

Sterling McCall Lexus responded

It's great to hear that you had a positive experience with Sterling McCall Lexus service center! Dealing with car trouble can be stressful, but their no-pressure approach and provision of a loaner car certainly make things more manageable. If you need any further assistance or maintenance, feel free to reach out. Drive safe!

April 04, 2024

Very fast and informative . Very professional, good experience. We will be back and tell others More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
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Apr 05, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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