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Sterling McCall Lexus

Houston, TX

4.8
1,096 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

February 27, 2024

Prompt ,effective ,timely efficient ,clear, good, , clean dealership to wait for the car , great with follow up More

by Kolcounseling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann, Shelece Campbell
Feb 28, 2024 -

Sterling McCall Lexus responded

It's great to hear that you experienced prompt, effective, timely, and efficient service at the dealership. The positive attributes like cleanliness, a comfortable waiting area, and excellent follow-up contribute to an overall positive customer experience. Your feedback is important, and our dealership looks forward to continuing to provide excellent service for you!

February 27, 2024

Service was excellent. Next time address this to my last name,not my maiden name. More

by brownaw57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Mar 14, 2024 -

Sterling McCall Lexus responded

I'm sorry to hear that you encountered an issue with your name in our system. Could you kindly get in touch with me so I can address this matter and make things right? I am unable to locate your name in our database. Your feedback is important, so please reach out via phone or email. Additionally, please share your previous and updated information with us so we can verify and update our system accordingly. Your cooperation is appreciated as we work to ensure our records are accurate and up to date. Joey Dupuis General Manager Sterling McCall Lexus (713) 995-2605 office jdupuis@smlexus.com

February 26, 2024

Had a great experience with Hilary at Sterling McCall Clear Lake. I found a car at the SW Freeway location ( 40 miles away ) that I wanted and she was able to facilitate an exchange and get the car to t More

by slfoug
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hilary Hart ( Clear Lake dealership )
Feb 29, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your positive experience with Hilary and Sterling McCall Clear Lake! We're delighted to hear that Hilary provided excellent service and facilitated a smooth exchange process to get the car to the Clear Lake location. We appreciate your kind words and your satisfaction with the dealership as a whole. We look forward to serving you again, and congratulations on your new car!

February 26, 2024

Great customer service and care. They identified the problem and took the appropriate steps to correct it. Everyone was very helpful from start to finish. More

by Mjhutchinson101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Feb 27, 2024 -

Sterling McCall Lexus responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 26, 2024

Great experience overall! Imad Khan our sales consultant was really helpful! Will definitely be back again! More

by will_torrez0909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Imad, Khan
Feb 28, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Well-established dealership w friendly & experienced personnel. We bought a used Lexus that was almost exactly what we were looking for! Luckily to find it and get a very savvy salesman named Chet Sourn More

by kenayoung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chet Soure
Feb 27, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your positive experience at the dealership! We're delighted to hear that you found a used Lexus that met your needs and that Chet, with his extensive experience, was a great help. It's also great to know that John, the finance professional, assisted you effectively through the options and closing process. Safe driving in your new vehicle!

February 24, 2024

Curtious staff,clean bathrooms and waiting areas,great snacks. Drop off area very well organized and orderly. More

by fairbankslois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Feb 26, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that you found our staff courteous, the facilities clean, and the snacks great. Maintaining a well-organized and orderly drop-off area is important to us, and we're pleased it contributed to your positive experience. Thank you for choosing us, and we look forward to serving you again!

February 23, 2024

Friendly,prompt and courteous service The facility is clean and spacious I was able to work comfortably using my laptop. WI fi service was good. More

by cwy7710515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
Feb 27, 2024 -

Sterling McCall Lexus responded

We're pleased to hear that you had a positive experience with our service, finding it friendly, prompt, and courteous. It's great to know that our clean and spacious facility, along with reliable Wi-Fi, provided a comfortable environment for you to work. Thank you for choosing us, and we look forward to serving you again!

February 23, 2024

Well-explained service needs and not trying to upsell for service that is not immediately necessary More

by jeanneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Feb 25, 2024 -

Sterling McCall Lexus responded

We're pleased to hear that you had a positive experience with our service department. Providing clear explanations of service needs and avoiding unnecessary upselling are important aspects of our commitment to transparent and customer-focused service. We appreciate your trust in our service team and look forward to assisting you with any future automotive needs. Thank you for choosing us!

February 23, 2024

They are kind answered questions and was open to me asking any questions or concerns about my lexus More

by Tee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Every one there was awesome thanks, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Feb 26, 2024 -

Sterling McCall Lexus responded

It's great to hear that you had a positive experience at the Lexus dealership! Kindness, open communication, and willingness to address questions or concerns are essential elements of excellent customer service. Thank you for choosing Lexus, and safe travels!

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