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Sterling McCall Lexus

Houston, TX

4.8
1,184 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,184 reviews

March 13, 2024

I don’t know what happened but of all the services this has been the worst, the standards were not met. They don’t do all services and charge me more money, more than 4 hours and the services were not fulf More

by Yenisel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 21, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

March 13, 2024

Was my first visit and i loved my service consultant Joshue Garcia was the best . He took time to explain everything since its my first time owning a Lexus. More

by Ms.Tinka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Garcia
Mar 15, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that your first visit to our dealership was a positive experience! Joshue's dedication to providing excellent service and taking the time to explain everything to you, especially as a first-time Lexus owner, is wonderful to hear. Your satisfaction and understanding are important to us, and we're glad Joshue could make your experience memorable. We look forward to serving you again in the future!

March 12, 2024

The service was excellent Everything was explained to me. The service representative was very helpful. More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
Mar 14, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

I purchased my Lexus from Sterling McCall Lexus. The buying experience is one of the best that I have had. The dealership facilities were top notch. Van and Corday were very professional. I highl More

by SF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim, Corday Clark, Shelece Campbell
Mar 14, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that your buying experience at Sterling McCall Lexus was one of the best you've had and that Van and Corday provided you with professional service. Providing top-notch facilities and customer service is what we strive for, and we're delighted that you're enjoying your new luxury ride. Your recommendation means a lot to us. We appreciate your business and look forward to serving you again!

March 12, 2024

Been helpful. Gives detailed info re needs to be done. Gives service accordingly and on time. More

by Bluelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
Mar 14, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 09, 2024

Dealership people are ok, but labor prices is ridiculous. I don’t understand why part price is under $300 but the labor to fix that part is $3000. More

by audorah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Mar 26, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that the reason for the higher labor amount was not properly explained. Please contact me at 713-995-2621 and I will be happy to review our repair estimate with you. Larry Miller Service Director

March 09, 2024

Matt Torres, my service provider is the best. He is very responsive and always makes sure the problems are taken care of. The others in the service department are exceptionally courteous and help More

by Bjlack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Mar 13, 2024 -

Sterling McCall Lexus responded

It's wonderful to hear that Matt and the rest of the service department provide you with exceptional service! We appreciate your positive feedback. We look forward to serving you again in the future!

March 09, 2024

Randy is awesome. He is always pleasant and very respectful. He’s easy to talk to. More

by sandrafontenette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp 5 Stars, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Mar 13, 2024 -

Sterling McCall Lexus responded

We're glad to hear that Randy provided you with an awesome experience! It's great that he was pleasant, respectful, and easy to talk to. We appreciate your positive review, and thank you for choosing our dealership!

March 09, 2024

Respectful kind and appear to car about the customer. I didn't have to wait long before getting concerns about my vehicle. Mr. Keith appear to understand the need of the customer. I am grateful for the d More

by irmastine.lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Keith
Mar 13, 2024 -

Sterling McCall Lexus responded

Thank you for taking the time to share your positive experience at our dealership. We're delighted to hear that Mr. Keith and the rest of our team treated you with respect and care. Customer satisfaction is our priority, and we appreciate your kind words. We value your business and look forward to serving you in the future. Safe travels!

March 08, 2024

Valet service is the worse. we have bought two vehicle here but no more forward More

by Hqnguyen1981
Recommend Dealer
No
Employees Worked With
Valet
Mar 28, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I'm sorry to read that you are unhappy with our service valets I Will share your feedback with our service team so that we can improve in the future. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director

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