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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

January 19, 2024

Excellent customer service and more. This reason I bought another Lexus. Hope don’t have to pay out of pocket in the next 5 years. More

by BChang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael and Josh
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Jan 23, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that you experienced excellent customer service and more, leading you to choose another Lexus. Your satisfaction is important to us, and we appreciate your positive feedback. We're here to assist you, and we hope you continue to have a great experience with your Lexus in the coming years. Thank you for choosing us for your automotive needs!

January 19, 2024

They did excellent job in the fasted time with reasonable price. The adviser was very helpful and professional. More

by sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 23, 2024 -

Sterling McCall Lexus responded

We're pleased to hear that you had an excellent job done in the fastest time with a reasonable price. It's great that the adviser was very helpful and professional during your visit. We're here to assist you, and thank you for choosing us for your automotive needs!

January 18, 2024

They provide excellent services both in repair and product I will recommend to go this dealership More

by Jamal lalani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 23, 2024 -

Sterling McCall Lexus responded

We're pleased to hear that you've found our dealership to provide excellent services, both in repair and product. Your recommendation is appreciated, and we're here to assist you with any future automotive needs. Thank you for choosing us, and we look forward to serving you again!

January 18, 2024

Pleasant buying experience. Jimmy Olguin was gentleman and it was pleasure to deal with him. Will buy from this dealership in future. More

by Jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Olguin
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Jan 23, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that you had a pleasant buying experience at our dealership. It's great to know that Jimmy was a gentleman and made the process enjoyable for you. We appreciate your positive feedback, and we look forward to serving you again in the future. Thank you for choosing us for your automotive needs!

January 18, 2024

All employees that I have dealt with are extremely courteous and helpful. Have been able to get answers to all of my questions in a timely fashion. I’m looking forward to having a service performed on More

by Patty Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Jan 21, 2024 -

Sterling McCall Lexus responded

We're pleased to hear that you've had positive interactions with all the employees you've dealt with. Extensive courtesy and helpfulness, along with timely responses to your questions, are important aspects of our service. We appreciate your feedback, and we look forward to providing excellent service for your vehicle in the future. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 17, 2024

My service advisor, Kevin Bayer is my go-to guy and has been for quite some time. If you have to bring a car in for service, this is the guy. Fast, honest and dependable. I love the customer service and th More

by ilyazaretsky7
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Jan 19, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that Kevin, your service advisor, has been your go-to guy for quite some time and that you appreciate his fast, honest, and dependable service. Thank you for sharing your positive feedback about our customer service and work here. Safe travels with your well-maintained vehicle!

January 15, 2024

Kevin Bayer has been a service partner since 2017. We receive prompt, professional service every time. More

by Bturp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
Jan 17, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Kevin provided prompt and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business and loyalty. We look forward to assisting you in the future.

January 14, 2024

Took 15k miles GX460 for oil change and came back with oil everywhere in the engine bay. They must have spilled half gallon of oil in the brand new car engine bay. More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know , Shelece Campbell
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Apr 05, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the problem with your oil change. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director

January 13, 2024

Excellent service as always. Super helpful and super attentive and super friendly. Maintenance performed with utmost professionalism. More

by ricemasta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jan 17, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

The sales team and representatives were excellent in service very timely, great and so very polite. More

by pjdrgirl13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales person EJ was great! , Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Jan 17, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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