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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

November 16, 2023

The best Lexus Service department in the US, My Service Rep.- Matt Torez did a fantastic job, my entire family will be back to service our fleet of Lexus car at Sterling McCall Lexus!!!!!! More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Report | Print
Nov 18, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Matt provided fantastic assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

Great place. My advisor was super helpful and kept me up to date throughout the service. More

by Ttrand25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall
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Nov 18, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Easy in easy out. No problems. Easy in easy out. No problems Easy in easy out. More

by Waynejohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Ruiz
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Nov 16, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Nathan took great care of me while I was there. Made the whole process pleasing. More

by khangiswilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Mccarter
Report | Print
Nov 16, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Nathan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Wonderful service. Kinley was on top of the process throughout and provided timely and accurate updates. More

by Jf44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Nov 16, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a wonderful experience and that Kinley provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Hai is knowledgeable and efficient to handle the whole process. We don’t have any negative experience More

by Aabbmother
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hai
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Nov 15, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Hai provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 13, 2023

Grant has always been our outstanding service consultant since we bought the 2020 NX300H back in April. Thanks for the professionalism, care, and timeliness. More

by Bradford Stephen Kyle
Service Time
Recommend Dealer
Yes
Employees Worked With
Grant Walker
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Nov 15, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Grant provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 12, 2023

Good service Detail information Good customer service Neet and clean On time attendant Good in all More

by Joy_moly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Nov 14, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that you had a positive experience at Sterling McCall Lexus with good service, detailed information, excellent customer service, cleanliness, and punctuality. Thank you for your business, and we look forward to serving you again in the future.

November 11, 2023

Everything was fine . They fixed the problem right away, and was done at expected time limit. More

by elizabethnyarko353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
Report | Print
Nov 14, 2023 -

Sterling McCall Lexus responded

It's great to hear that your experience at Sterling McCall Lexus was positive and that they were able to fix the problem promptly, meeting your expected time limit. Efficient service and prompt problem resolution contribute to a satisfying customer experience. Thank you for your business, and we look forward to serving you again in the future.

November 11, 2023

Excellent service from Nathan McCarthy from the service department today. Courteous personnel and great customer service. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarthy
Report | Print
Nov 14, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had an excellent service experience at Sterling McCall Lexus, especially with Nathan from the service department. Courteous personnel and great customer service can greatly contribute to a positive experience. Thank you for your business, and we look forward to serving you again in the future.

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