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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

October 24, 2023

Very good service, attentive and responsive. Provided me with information related to my scheduled mileage service. More

by Acbarron1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Millet
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Oct 24, 2023 -

Acbarron1945 responded

Good service as usual. Keep hitting them straight!

October 24, 2023

Friendly , good service , staff cute and enthusiastic in their work, high sense of responsibility, full consultation . More

by thanhtung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Oct 31, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that our staff is friendly, provides good service, and is enthusiastic. A strong sense of responsibility and thorough consultation are important attributes of a positive customer experience. Your feedback is greatly appreciated!

October 24, 2023

Magnificent attentiveness and care for the customer. Really enjoyed looking at such efficiency. Roley top salesman to go to. More

by Joaquinmsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roley
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Oct 31, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that you had a great experience with the attentive and customer-centric service you received, especially from the salesman Roley. Efficiency and personalized care can make a significant difference when it comes to car buying and overall satisfaction. Thank you for sharing your positive experience!

October 23, 2023

Been going to this dealership for past 10+ years. Always courteous and love their service. For routine services, the price is better than most other shops, not just dealerships. More

by Jcho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corday Clark, Kinley in service
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Oct 25, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you've been a loyal customer at Sterling McCall Lexus for over 10 years and that you consistently find them courteous and love their service. Additionally, the competitive pricing for routine services makes your experience even more positive. Your continued satisfaction and loyalty are much appreciated!

October 23, 2023

The salesman was great. The transition from a lease to a purchase was smooth. The service representative and the finance agent was informative. It was an overall great exper More

by icv_prince
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mose
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Oct 25, 2023 -

Sterling McCall Lexus responded

We are pleased to hear that the salesman, the transition from a lease to a purchase, the service representative, and the finance agent all contributed to an overall great experience for you. A smooth transition and informative support are important aspects of the car-buying process. Your positive experience is valued!

October 23, 2023

Mr.Marlon Romero , Service adviser at Sterling McCall Lexus,Houston is the person I confer with when it comes to maintaining all my Lexus vehicles. He is honest and a man of integrity. Lexus brand provid More

by Dr.Varghese John
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Marlon Romero.
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Oct 24, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff, we appreciate it!

October 22, 2023

Customer service is very good. Jesse was helpful and kind to us. Would definitely recommend getting your car service here.. More

by Anh Duong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Oct 24, 2023 -

Sterling McCall Lexus responded

We are pleased to hear that you received very good customer service and that Jesse was helpful and kind during your visit. Thank you for your recommendation to others considering getting their cars serviced here. We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

I enjoyed my experience with Sterling McCall dealership. The staff are friendly and the service is fast. More

by Ahnguye54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ Grayson
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Oct 24, 2023 -

Sterling McCall Lexus responded

It's great to hear that you enjoyed your experience with Sterling McCall and found our staff to be friendly and the service fast. Friendliness and efficiency are essential components of a positive customer experience. We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

Efficient. Expertise and technical knowledge great. Personnel confident, responsive and courteous. Facilities immaculately maintained. My vehicle was well hand More

by smtakacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
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Oct 24, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

October 21, 2023

Excellent service very attentive to customers needs. the area always clean Follow up as promised Jessica my service consultant is outstanding More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Oct 24, 2023 -

Sterling McCall Lexus responded

It's great to hear that you received excellent service with a focus on attending to customers' needs and that the area is always clean and well-maintained. The outstanding service provided by Jessica, your service consultant, is certainly worth acknowledging. We appreciate your business. We look forward to assisting you in the future.

Oct 27, 2023 -

Jean responded

Jesse is excellent service person He is very attentive to details

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