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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,094 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,094 reviews

September 05, 2023

Listened and promptly addressed the issues raised of what was going on with the car and immediately provided me with a loaner as the repairs more time for diagnostics. More

by Glenber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Sep 09, 2023 -

Sterling McCall Lexus responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again. We appreciate your business.

September 04, 2023

They put the customer 1st in a very comfortable environment with food and soft drinks/coffee free. More

by Carolirvin4710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery
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Sep 07, 2023 -

Sterling McCall Lexus responded

Thank you for your review and for choosing Sterling McCall Lexus. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 04, 2023

I was able to get my car fixed on time and the customer service was great! More

by emmanueloriahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Sep 07, 2023 -

Sterling McCall Lexus responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 04, 2023

Service is very fast an on time. The receptionist name Jesse is highly knowledgeable and explained all the details to me. Good job! More

by WZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Sep 07, 2023 -

Sterling McCall Lexus responded

We are thrilled that Jesse provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 03, 2023

Excellent customer service. Decided to return to this location after visiting others because the service is overall better. More

by Rosiem3432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rj Grayson
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Sep 06, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 02, 2023

Number 1 service team - my service rep, Justin Page / is amazing. He is always making sure I receive top quality service and always explain the receive why it’s need. More

by Sunshinemarigold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
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Sep 09, 2023 -

Sterling McCall Lexus responded

We are thrilled that Justin provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 02, 2023

Convenient location. Friendly, helpful, knowledgeable salesman and staff. Service department is excellent, too. Comfortable waiting area. More

by Jmaher99
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Did not contact
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Sep 06, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 01, 2023

Considerate service for customer. . even on a busy day, the service was completed on time. More

by Clbian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Sep 06, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 01, 2023

Salesman (Danh Nguyen) was fantastic. Waiting almost an hour for finance was not a great experience. Once we worked with finance it was great. More

by dianeleetaylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Report | Print
Sep 06, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Danh provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 01, 2023

Always great service and courteous staff. They keep you informed at all times. Love going there. More

by Virgie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Report | Print
Sep 06, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Sep 08, 2023 -

Virgie responded

Ron Gathervole took his time to help me and was very patient and kept me informed and my stay was not as long as he said it would be. Even though I never mind just hanging out there since it’s always pleasant and they take good care of you.

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