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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,094 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,094 reviews

August 23, 2023

I have been a customer for over 25 years and the service has always been exceptional. More

by Lppharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Aug 26, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 23, 2023

Great service as always, friendly, easy, and simple process. Definitely worth taking my car to get serviced More

by Eli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Aug 26, 2023 -

Sterling McCall Lexus responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 22, 2023

Matthew Parra was very kind. I am Very pleased with his knowledge and expertise. Everything was fast & smooth. More

by flor.tovar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
Report | Print
Aug 30, 2023 -

Sterling McCall Lexus responded

Thank you for choosing Sterling McCall Lexus! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Matthew and his dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!

August 22, 2023

My service manager was very very good! ! He was friendly and explained everything so I could understand. More

by cherylj3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garcia
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Aug 26, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 22, 2023

Marlon provided me with great service. Car wash was not good, did not dos good job. More

by georgegawly
Service Time
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Aug 30, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am happy to read that Marlon provided great service and I apologize that the car wash was not up to standard. I will share your feedback with our car wash team so that we can improve future service. Larry Miller Service Director

August 21, 2023

Great service friendly not a long wait time clean check on customer to see if you are ok lets you know what was done and to see if you have further questions thanks Fr good service More

by Tee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rock
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Sep 14, 2023 -

Sterling McCall Lexus responded

Thank you for choosing Sterling McCall Lexus! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 20, 2023

Did fist six month car service on time . I had good experience with dealer representative. More

by Saeed18750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Aug 26, 2023 -

Sterling McCall Lexus responded

We are always happy to hear about the great service we provide. Thank you for your Five-Star review and your business. Always our pleasure!

August 20, 2023

Waited about 10 minutes b4 anyone asked for assistance and then they didn't ask me they happen yo come to my car. Too many to wait that long More

by jfountaincarterg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Report | Print
Oct 03, 2023 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

August 18, 2023

Everything about Sterling McCall Lexus is first class. Sales, service, cars, dealership are all great. More

by brianbinash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Aug 26, 2023 -

Sterling McCall Lexus responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to the pleasure of assisting you again in the future.

August 17, 2023

They are punctual with appointments. You are treated with respect. Honest repair assessments. Great service. More

by wtajuddin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Report | Print
Aug 26, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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