Street Volkswagen of Amarillo

Excellence in all things I cannot express the depth of gratitude that we have for Eli (our Salesperson); Shane (Manager); and, July (our Delivery Specialist). From the moment I cannot express the depth of gratitude that we have for Eli (our Salesperson); Shane (Manager); and, July (our Delivery Specialist). From the moment we walked in the door, the experience began. We were immediately engaged by both Eli and Kimberly Tollett. Of note was how relaxed our conversation was. After making our desires known, Eli led us to what would soon become our vehicle. Eli was knowledgeable, direct ... and smart enough to say when he did *NOT* know something (but would find it out). After leaving, Eli obtained answers to my list of questions such that when we returned we could finalize the transaction. Upon our return, Owen Sutherland even began working with my wife on potentially another vehicle! Eventually, Eli introduced us to Shane; and, after very frank discussions, we completed the transaction with all parties satisfied. At time of vehicle delivery, July made an excellent parting impression as he helped us understand various aspects of our vehicle. From beginning to end, every point of contact within the organization was affable, approachable, knowledgeable ... and simply, kind. Kudos, to all involved. As an aside, the last car I bought my wife resulted in such an onerous experience (involving a different dealership in Amarillo) that I had to fly to Cleveland, Ohio to get her the vehicle she wanted with the level of customer service we desired. What a pleasant experience, this time around, with Street Volkswagen — an obvious example of the Panhandle at its finest. More

It was a good experience They were friendly and very helpful. But I could have been given cheaper options given my circumstances. Other than that they were a good help. They were friendly and very helpful. But I could have been given cheaper options given my circumstances. Other than that they were a good help. More

Used Tahoe My husband found the Tahoe on the website, we went to see & drive it, we traded, we’re very happy with the vehicle , it was very clean. My husband found the Tahoe on the website, we went to see & drive it, we traded, we’re very happy with the vehicle , it was very clean. More

You don't have to worry here! This was the only dealership that we went to that made us feel like they really cared about us instead of just a sale. Eli was amazing and went above This was the only dealership that we went to that made us feel like they really cared about us instead of just a sale. Eli was amazing and went above and beyond to make sure that we were taken care of from the moment we got there till we drove off in our new car. Not just Eli either, everybody there is so friendly!!! We can't wait and are strangely looking forward to buying our next car from Street VW. More

Great Service! David and Shane are always great to work with! We have worked with them before an they always make the buying process very easy and stress free. Thank David and Shane are always great to work with! We have worked with them before an they always make the buying process very easy and stress free. Thanks guys! More

Always a pleasure working with Chris Scott This is the 5th vehicle I have purchased from here. It's always quick and easy. I enjoy doing business with them. They have secured my business. This is the 5th vehicle I have purchased from here. It's always quick and easy. I enjoy doing business with them. They have secured my business. More

Incredible customer service and team The folks at Street VW go above and beyond with amazing service, second-to-none kindness, and incredible follow-through (and follow-up). I was in quit The folks at Street VW go above and beyond with amazing service, second-to-none kindness, and incredible follow-through (and follow-up). I was in quite a predicament when I totaled my car 22 hours from home in the middle of the mountains in winter. I had a Jetta TDI, which I planned to keep forever, particularly now that they are off the market. Alas, I found myself living at a motel in Wyoming (Austin is home) for two weeks, navigating the insurance debacle and trying to find a new TDI remotely. (I'm a VW loyalist and given how much I roadtrip, a diesel is a necessity.) This proved no easy task, until I met James O'Neill. He had the exact car I was looking for and made committing to buying a car in TX (from Wyoming) a breeze (which isn't something that can be said lightly). He managed all the financing, negotiating, and details until I could get to Amarillo, which was weeks later. When I arrived after 8 p.m. on a Saturday night (after getting caught in a snowstorm in Colorado), the team waited for me so I could finally get in my own car and transfer all my belongings from the rental and get on the road just in time to make it to Austin for Christmas. I'd honestly expected to have to get a motel in town and wait till Monday given my arrival time; so sticking around late on a Saturday was the icing on the cake. Until they offered to return my rental car to Enterprise for me on top of that. I left in happy tears. The team has checked in with me multiple times since, just to make sure all is well given the unusual circumstances of the situation. And I couldn't be more grateful for all the meticulous care and effort they put into turning my nightmare into a dream. I've never experienced this level of customer service anywhere. As I mentioned before, I'm a VW loyalist; but now? I'm a Street VW loyalist, and would happily drive out of my way to purchase from these fellas again. More

Great Experience! Everyone at the dealership was helpful and accommodating. Our needs were heard clearly and provided promptly with no pressure to purchase. It was a re Everyone at the dealership was helpful and accommodating. Our needs were heard clearly and provided promptly with no pressure to purchase. It was a relief to engage with individuals who presented professional as well as personable. We definitely recommend Street VW to our family and friends! More

Helpful and amazing Very helpful staff. Very quick process. Creede walked us through the extras in the car. Sammy helped us find the perfect car for our family. Ron did a Very helpful staff. Very quick process. Creede walked us through the extras in the car. Sammy helped us find the perfect car for our family. Ron did a great job telling us about the the finanacial side of the car. More

EXCELLENT SERVICE AND OUTSTANDING STAFF ... KUDOS TO SAMUEL BALDERAS FOR ALL OF HIS HELP IN MAKING THE PURCHASE OF MY CAR SUCH A PLEASANT EXPERIENCE! STREET VOLKSWAGEN IS A FIRST CLASS AUTOMO KUDOS TO SAMUEL BALDERAS FOR ALL OF HIS HELP IN MAKING THE PURCHASE OF MY CAR SUCH A PLEASANT EXPERIENCE! STREET VOLKSWAGEN IS A FIRST CLASS AUTOMOBILE DEALERSHIP, More