Subaru Superstore of Surprise

Straight forward, painless, hassle free experience This is the second used car I have bought from Mike at Subaru of Surprise. Negotiated my out the door price with Mike over the phone both times. Cam This is the second used car I have bought from Mike at Subaru of Surprise. Negotiated my out the door price with Mike over the phone both times. Came to the dealership and the car was ready for test drive/inspection. They take pride in the quality of their used car inventory, so just like the previous vehicle I bought, this one was in pristine condition. I was in and out in about an hour. I highly recommend Mike and this dealership overall. Two best car buying experiences I've ever had. More

Relaxed, no pressure sales environment David Castillo was helping us with the purchase of our new Jeep, that they had in stock. David is a very personable, honest and caring, salesman. We David Castillo was helping us with the purchase of our new Jeep, that they had in stock. David is a very personable, honest and caring, salesman. We felt that David was interested in making sure that the vehicle, was the right fit for us. We appreciate the pleasant purchase process. Thank you! More

Patient, sincere, wonderful people! David went out of his way to make us feel comfortable and he worked with us to find a vehicle for my daughter who will be attending grad school. We w David went out of his way to make us feel comfortable and he worked with us to find a vehicle for my daughter who will be attending grad school. We will come back to work with him and purchase our future vehicles. Thank you for your kindness and being so considerate and helpful. More

Mike Scribner is outstanding to work with!!! After an exhausting day of driving to over 6 dealers and 100 miles, we took a chance on a car advertised by Subaru Superstore of Surprise. We were lo After an exhausting day of driving to over 6 dealers and 100 miles, we took a chance on a car advertised by Subaru Superstore of Surprise. We were looking for a clean, low mileage used car for our 16 year old daughter. Mike Scribner was our contact and within a few minutes of texts we had a deal! It was so simple and there was no pressure! After taking delivery we realized that one of the key fobs was missing and Mike took the extra time to contact the previous owner and was able to secure the key fob for us. That saved us hundreds of dollars in having to replace the key fob at the dealer. The entire experience was low pressure, and very easy from start to finish. The dealership is new, modern, clean and friendly. We actually really enjoyed the process and will definitely return next year when our son needs a car. We will make the drive from Carefree to Surprise just to experience the high level of customer service these folks provide. Highly recommended for a pleasant car buying experience! More

A pleasure to buy from this dealership Dave was patient and went the extra mile to find the Subaru I wanted. He kept me informed thru the entire process until the vehicle arrived. Shelby Dave was patient and went the extra mile to find the Subaru I wanted. He kept me informed thru the entire process until the vehicle arrived. Shelby and Brittany were also very helpful. More

First Time Buyer. Excellent. Thank you! This was my first time every getting a loan on a new car. I went to a few other dealers and felt my experience was lackluster. I knew they had a car I This was my first time every getting a loan on a new car. I went to a few other dealers and felt my experience was lackluster. I knew they had a car I was interested in so I drove all the way from downtown Phoenix. This ten mile drive was well worth it. Upon arriving at the Subaru Superstore of Surprise I was immediately greeted and was introduced to David. David didn’t treat me like a newbie or try to push me into something I wasn’t interested in. He respected me and my opinions and was so helpful. On top of this, I really enjoyed his demeanor and the way he communicated with me. I really recommend working with him. I also met a financial guy who was really sweet and I wish I could remember his name too. If you want a Subaru, come here; and definitely ask for David. Specific Pros about David: Quick responses, great knowledge of the Subaru Crosstrek that I bought, Conversational, Professional. More

Excellent Experience Heather in Sales, Rich, Sales Manager?, easy to work with. Nice people. I wanted a vehicle to hold me over for a couple years and pass onto my daug Heather in Sales, Rich, Sales Manager?, easy to work with. Nice people. I wanted a vehicle to hold me over for a couple years and pass onto my daughter, then purchase an SUV...I am sold on Subaru and plan to see you about it. Also in process of my first experience with your Service Dept. Nothing but praise for them too! More

Awesome experience I literally denied buying a car at peoria subaru due to the attitude of a sales rep. On the other hand we just went to see a car and ended of buying t I literally denied buying a car at peoria subaru due to the attitude of a sales rep. On the other hand we just went to see a car and ended of buying the car in couple hours . Joe was very responsible and had a friendly attitude . He made us feel comfortable . We More

Unresponsive and wasted my time I live outside the country and tried to arrange to buy a used car from David. I made an offer on the car, and, although he implied they would accept I live outside the country and tried to arrange to buy a used car from David. I made an offer on the car, and, although he implied they would accept it, could not get a straight answer one way or the other for several days. Nor could I get an answer ever on the history of the car. I only ever received very short, vague, incomplete responses from David. When he finally sent a response, after I complained ti his manager, his counter offer was basically the same as the original price, only divided up differently. Then, a couple hours later they said the car was sold. I am a serious cash buyer, but he basically wasted almost a week of my time, not responding or giving me an answer one way or another, while he waited for a better offer. He is the epitome of a stereotypical used car salesman. He didn’t even pretend to be helpful, or even to want to sell the car. I do not know about the agency in general, but based on my experience with David, I would suggest you go elsewhere! If this is typical of this agency, you are better off going elsewhere. More

Very nice dealership. Nice looking well kept dealership. Charles Inman was the sales manager involved and stood out as a great person that wanted to work with me until I Nice looking well kept dealership. Charles Inman was the sales manager involved and stood out as a great person that wanted to work with me until I was happy with the price. He accomplished this without pressuring me to buy. Shelby Lane was also great to work with in finance. Heather Lapser was my salesperson. She was also good to work with but misled me about an option on the car I was looking at. This kind of soured my opinion of her some. She is new so it could have been a mistake. All in all the treatment you receive here is usually only felt in Lexus, BMW and the rest of the more expensive dealerships. More