Subaru Superstore of Surprise

Great car buying experience My car buying experience was swift and painless thanks to Mike and his associates at Surprise Subaru. Mike was very friendly and knowledgeable about a My car buying experience was swift and painless thanks to Mike and his associates at Surprise Subaru. Mike was very friendly and knowledgeable about all the vehicles we looked at. We ultimately decided on a used truck, and I couldn’t be happier with it. Thanks again for taking the time to help me find the perfect vehicle! More

Outstanding Customer Service After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Su After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Subie owners for years. The service manager Gil spoke with general manager Mark and before I knew it Mark himself was calling me to help restore our trust in Subaru. Mark went above and beyond to get Subaru to help out with financing and rebates and got us into our new Forester. Mark called me himself every time there was an update and he kept me in the loop throughout the entire process. As the sole provider for my family, working 2 jobs and caring for 2 kids and disabled vet, I needed a reliable vehicle that could take the long drives to work and VA Dr appts. Mike helped us out by going over all the car features and he was so knowledgeable. The process couldn’t have been smoother and Mark and his team changed our life. We will never go anywhere else to purchase a vehicle or get service done. My children even love this place and demand to go with anytime we go up for service or anything because the atmosphere is friendly and they always acknowledge my girls too. Beyond pleased with this dealership and forever grateful to Mark and Gil and Mike for all they did to help me and my family out. You guys are amazing! More

Amazing customer service! The whole staff was so kind and thoughtful, it had been 15 years since my wife and I had purchased a vehicle so as you can imagine things had changed. The whole staff was so kind and thoughtful, it had been 15 years since my wife and I had purchased a vehicle so as you can imagine things had changed. Alex Zimmerman was very thoughtful as we lived in Tucson communication was of utmost importance! Alex kept us informed as to the availability of the vehicle we were interested in every step of the way. The financing of the vehicle was made exceptionally easy with the expertise of Shelby Lane the finance manager. Overall this no pressure dealership is top-notch! We highly recommend this dealership, Kindest regards , - D & J McCain More

Excellent buying experience Buying a new car is usually a stressful experience but David and the staff at Subaru Superstore made the process a lot less stressful. We were treated Buying a new car is usually a stressful experience but David and the staff at Subaru Superstore made the process a lot less stressful. We were treated in a friendly and respectful manner by David and Joe and were offered a fair deal for our new Forester. Our trade-in was also valued very fairly. Post-purchase follow up with Brittany was also excellent as she took the time to review and explain all the bells and whistles on our new Forester Touring. We are very pleased with our new Forester and the Subaru Superstore dealership. More

Great car buying experience at Subaru of Surprise!! Had a great experience purchasing a Ford Mustang at Subaru dealer, Mike and Alex were wonderful and informative, made the buying process very easy Had a great experience purchasing a Ford Mustang at Subaru dealer, Mike and Alex were wonderful and informative, made the buying process very easy Matt More

Amazing car buying experience Excellent service from Mike Scribner, no pressure, nice and relaxed atmosphere. The best car buying experience I have ever had. Will be recommending Excellent service from Mike Scribner, no pressure, nice and relaxed atmosphere. The best car buying experience I have ever had. Will be recommending to family, friends and work colleagues. More

David Castillo saved us as a customer We had talked to the dealer about two months earlier and were pressured to take a car my wife did not want bui they kept pushing to the point she walk We had talked to the dealer about two months earlier and were pressured to take a car my wife did not want bui they kept pushing to the point she walked out and was reluctant to return. When we returned they had a different team in place and David listened to what she wanted and realized they did not have the car she wanted at the moment so he started the order process without pressure to buy another. Now, it was my turn and having spent a lot of years in sales we negotiated and found them to be very up front (with some pushing) and we signed a deal. We leased a Subaru from them in 2016 and have nothing but praise for their service dept. Now the bad... David's portion of the car pickup was efficient and he did all he could to make sure we were getting the best deal on the lease turn in, but, the financial portion was a very large turn off. We were paying cash so I questioned why did we needed to waste time with the financial person.... the answer, so she could waste a large segment of our time hawking a series of great deals we did not want.. Another area that was not great on pickup but was much better with the two week return was the 'how the car works' instruction. The pickup day basically told us little but the two week return was great, both because we had figured out the questions and she had answers. It might be wise to supply buyers with a FAQ list so they would have to take a college course in how to use the operation manual Why did we buy vs. leasing again... we are old and thus the lease option makes estate planning easier but, about six months before our lease ending we started getting hounded by many dealerships about turning in our car. More

I got my dream car! With the help of David Castillo I was able to purchase my dream car the 2019 Subaru Ascent! He put it all together for me! With the help of David Castillo I was able to purchase my dream car the 2019 Subaru Ascent! He put it all together for me! More

Very Easy to Work With This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically b This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically bought our car online through David Castillo. Most everything was straightened out prior to us going in. I was impressed by the professionalism demonstrated. Great people and dealer to do business. More

Great Experience Mike is one of the best sales people I have ever dealt with. He is straight to the point, honest and would definitely buy from him again. Mike is one of the best sales people I have ever dealt with. He is straight to the point, honest and would definitely buy from him again. More