Texas Direct Auto

Excellent customer service. No pushy sales reps. Tristan was great! Ryan was awesome! Great variety of cars to choose from. Great financing options! Loved it! was great! Ryan was awesome! Great variety of cars to choose from. Great financing options! Loved it! More

Great experience buying the car! It’s all about the people! Start to finish wonderful customer service! They made us feel very comfortable and explained everything very well. No strong arm pressure people! Start to finish wonderful customer service! They made us feel very comfortable and explained everything very well. No strong arm pressure at any step! More

From the moment I arrived Texas Direct Auto (Vroom) on September 30, 2020 and met Oscar Davila, it was easy to see that they do things very differently. Oscar took charge and delivered the best vehicle I September 30, 2020 and met Oscar Davila, it was easy to see that they do things very differently. Oscar took charge and delivered the best vehicle I could’ve hoped for — a low-mileage 2017 Lexus RX350, complete with Lexus Premium Package — in all of 3½ hours, including the financing transaction. In contrast, I had waisted the prior two days in endless run-around at the hands of a well known Lexus dealership. Without prior arrangement, a single phone call to Oscar on the recommendation of a friend who’d purchased a vehicle from Texas Direct Auto (Vroom) months earlier is all it took to set things in motion. Twenty minutes later, my friend and I were on site. And, from check-in to test-drives and signing, the otherworldly efficiency of the entire operation is unmistakable. More importantly, I don't recall any other car-buying experience in which I was treated with the utmost dignity and respect. Without question, buying a vehicle from Texas Direct Auto (Vroom) has been the hassle-free experience of a lifetime, made all the more pleasurable and endearing by Oscar Davila, who, in my book, is the consummate professional — a true rockstar automobile sales specialist. I couldn't be more pleased. Texas Direct Auto (Vroom) has earned my loyalty with distinction. I can’t imagine ever going anywhere else for my future vehicle-buying needs. More

First sales person I encountered was not helpful. Once Joseph started helping, entire process was easier than with other dealers. Also, no big deal added. Joseph started helping, entire process was easier than with other dealers. Also, no big deal added. More

This dealership has no interest in selling vehicles. I test drover their 2017 Dodge Hellcat a month ago. It did not have the red key which is required for the vehicle to operated at its maximum horsepow test drover their 2017 Dodge Hellcat a month ago. It did not have the red key which is required for the vehicle to operated at its maximum horsepower. I asked about that and they said they would order the key it AFTER it was purchased. I said that makes no sense - why would you buy a high performance vehicle when you don't have it at max performance at time of sale and be able to test drive it at the max HP. I spoke with a manager a few days later and he said that did not make sense, he would look into "modifying their processes" and would see about ordering the key. I called again today (the car is still for sale) and spoke with a different sales person. He said they would not order the key until the car is purchased. I told him what the manager told me 3 weeks ago and he said he had no information about that and they would never let anyone test drive that car at max HP. I said then why are you even selling it? No one would be a high performance car without being able to test drive it at high performance. He said that is their policy and they should have never let me test drive it in the first place because it needs "special approval". I told him I test drove your car and 2 other hellcats at other dealerships. He said they must have different policies. I asked to speak with a manager and he said he could not connect me with a manager. He took my phone number and said a manager would call me. Right! I'm sure that will happen. I will never buy a car from Vroom. More

finance dept was very helpful and assertive..The sales floor personel were awful and treated the customer as if they were a part of in and out burger!! floor personel were awful and treated the customer as if they were a part of in and out burger!! More

This is our 5th vehicle with Texas Direct Auto and with Oscar in particular. The car buying experience is always so easy and effortless. We test drove a few models, Oscar ensured we got the right one we wa Oscar in particular. The car buying experience is always so easy and effortless. We test drove a few models, Oscar ensured we got the right one we wanted and set everything. We drove away before noon. More

The process was easy and Steve was a pleasure to do business with. He was professional and patient. I’d certainly send my friends to Steve and to Texas direct auto. business with. He was professional and patient. I’d certainly send my friends to Steve and to Texas direct auto. More

Found the car I was looking for and delivery was great. My first time buying online like this was great! I would do it again! My first time buying online like this was great! I would do it again! More

I just purchased my 2015 Mercedes about 2weeks ago and had broken rims causing the tires to loose air on my second day of purchase Today makes a week service at Vroom took it in and still till this date had broken rims causing the tires to loose air on my second day of purchase Today makes a week service at Vroom took it in and still till this date I still haven’t got my vehicle back so I’m totally disappointed with Vroom and would not recommend to no one else like I’ve done in the past More