Texas Direct Auto

4th Purchase in 4 Years! The purchase process as usual was easy and streamlined! The vehicle we bought was in great conditioned, especially after having it checked out by my m The purchase process as usual was easy and streamlined! The vehicle we bought was in great conditioned, especially after having it checked out by my mechanic. More

They are very professional, keep you updated on the process every step. You feel comfortable given your information to them via ph or text. L process every step. You feel comfortable given your information to them via ph or text. L More

Amazing dealership with amazing staff My first time to buy a car online without test driving. I exchanged for a different car with no problems. Juan and Pat Atwood rock! My first time to buy a car online without test driving. I exchanged for a different car with no problems. Juan and Pat Atwood rock! More

CopyThe purchasing process is fine. The problem is the Copy The purchasing process is fine. The problem is the customer services. I got flat tire last Friday and I found the tool kit of changing tire is m Copy The purchasing process is fine. The problem is the customer services. I got flat tire last Friday and I found the tool kit of changing tire is missing. It was tough that you can do nothing but staying along the highway under 90 degree weather. When I tried to communicate with vroom about this issue, they were not willing to help but telling me they are not providing the extra tool. It is not extra tool! It should be there along with the truck. At least you should list it clearly which part was missed online when you sold the car so that I can prepare it myself. The agent told me it was beyond the time frame that they can do nothing to help. It is ridiculous to say that. It is tire changing tool, not the key of the truck. You never know it missed when you actually need to use them, especially for the owner that didn’t own a truck before. A set of tool will not cost more than 100 bucks, but in their eyes the satisfaction of customers is way cheaper than 100 bucks. You can find car dealers everywhere that can provide better services. You could absolutely pass this option if you need a responsible dealer who care about how you feel. They are not the one. More

Very open and neat. Staff still friendly even with social distancing. Process was efficient and seamless. It took longer to get the car detailed than to walk through the purchase process. Loved it! social distancing. Process was efficient and seamless. It took longer to get the car detailed than to walk through the purchase process. Loved it! More

Excellent Service Great car buying experience. Julio was our sales person and he was very friendly and never pushy. Every step was explained to us and he checked in eve Great car buying experience. Julio was our sales person and he was very friendly and never pushy. Every step was explained to us and he checked in every chance he could. The whole process was so quick and easy. No sitting around a dealership for hours waiting or "trying" to get financed. Frank worked with us in Finance and he was very upfront and explained everything to us. More

The group as a whole did a great job smooth and easy got the truck i wanted .they did good job.tesy drive whole 9 yards . the truck i wanted .they did good job.tesy drive whole 9 yards . More

Best Sales Person Sal was great, he helped me find my next vehicle. This is the second car I have purchased from Sal. He is very helpful and attentive. Sal was great, he helped me find my next vehicle. This is the second car I have purchased from Sal. He is very helpful and attentive. More

Sal was amazing, kind and helpful. The entire experience was a pleasure. It was easy. Definitely recommend to anyone I know! Thank you a bunch! was a pleasure. It was easy. Definitely recommend to anyone I know! Thank you a bunch! More

Great Experience I learned about Vroom from a friend who had just purchased a car from them and had an awesome experience. I started looking at the website and found a I learned about Vroom from a friend who had just purchased a car from them and had an awesome experience. I started looking at the website and found a vehicle that I thought I would like. I contacted Vroom and worked with Lupe in Sales; he did a great job with helping me get the buying process started and explaining how everything would work since I look in a completely different state than where the dealership is so they would have to ship the vehicle to me. I made the first half of my down payment and applied for financing, I had an offer within a couple of days and worked with Patrick in the finance department to finalize everything. My purchase was finalized on March 11, 2020 and my car was delivered to me on March 23, 2020. The car was in perfect condition and is exactly what I wanted! The price of the vehicle was way better than what I was finding at the dealerships where I live. More