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Tom Wood Subaru
Indianapolis, IN
1,012 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive!
We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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July 29, 2008
I bought my new car from Dave Kraft. The sale started with him immediately changing the agreed upon price for the car. He made promises that were not kept once I took delivery of the car regarding some with him immediately changing the agreed upon price for the car. He made promises that were not kept once I took delivery of the car regarding some minor repairs that were needed. As a result of those items, among others, I turned in a somewhat negative survey. A couple of days later I received a voicemail, and a couple of online messages/emails from him asking me to call him immediately. I responded to him with an email explaining the situation thus far with how they had dealt with the problems and fulfilling his promises promises and why I was not satisfied. He responded asking me to request my survey back from Subaru because it hurt his bonus that quarter. Like the service department, the sales department is friendly, but provides VERY poor service. More
by chanke4252
Employees Worked With
Dave Kraft
Helpful July 29, 2008
They are friendly, but that's about it. The service manager is horrible, the techs and service advisers know very little about cars in general and have extremely shoddy troubleshooting methodologies. manager is horrible, the techs and service advisers know very little about cars in general and have extremely shoddy troubleshooting methodologies. I have an issue with an imbalance in the drivetrain, and they were stumped after 4 service appointments where they were STILL trying to rule out tires. Their customer service approach hinges on smiles and fake friendliness, but the service is just not there. More
by chanke4252
Employees Worked With
Ryan and John
