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Tom Wood Subaru
Indianapolis, IN
1,039 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive!
We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,039 reviews
June 04, 2019
Easy, No-pressure, Refreshingly Honest Mike was great. He never asked what I was looking to spend, or pressured me into vehicles that were more money or that I didn't want to look at. Whe Mike was great. He never asked what I was looking to spend, or pressured me into vehicles that were more money or that I didn't want to look at. When I found the one I wanted, he brought up the Kelly Blue Book calculation/value right in front of me, so that we could compare the listed price to the KBB. They didn't do what many dealers do and try to push unnecessary charges on me. I was actually fine paying for the warranty they offered due to the low price compared to how long I was mostly completely covered with no deductible (exception of regular maintenance things like oil changes and battery replacement). The car I got was inspected beforehand, and I could see the itemized list of what was done. This place was transparent, and Mike was the best, most transparent salesman I have ever worked with. Highly recommend. More
by jdhaines3
Employees Worked With
May 31, 2019
Best service I have found Tom Wood to be the best for factory recommended service/maintenance on my Subaru. Tom Wood has the best facility for service as well as t I have found Tom Wood to be the best for factory recommended service/maintenance on my Subaru. Tom Wood has the best facility for service as well as the best, most conscientious employees. More
by Sockmonkey
Employees Worked With
Joe Shanholt
May 31, 2019
Awesome all-around Great visit! Nick really listed to what I was looking for and made a great recommendation. Financing was easy and fast. Couldn't Recommend enough. Great visit! Nick really listed to what I was looking for and made a great recommendation. Financing was easy and fast. Couldn't Recommend enough. More
by dwcross1223
Employees Worked With
May 30, 2019
Initially good purchase/cust svc, but then a hiccup after We purchased a used Infiniti that was inspected and fixed up (new tires, brakes, etc). The purchase went well, everyone was very nice, and we drove th We purchased a used Infiniti that was inspected and fixed up (new tires, brakes, etc). The purchase went well, everyone was very nice, and we drove the car home. When we got home and used the ebrake, later on the road we realized one rear wheel was seized and smoked up the rotor/hub. We contacted the dealer, they were going to tow it, but due to the distance, I told them that was impractical, and we would look at it and see what was wrong. The cable was seized. David stated he would cover the expense of the part if I supply a dealer receipt. We did that and fixed up the car. It has now been 3 weeks and no check and no further communications after the 3 or so that we had over email. We will now likely stop by the dealer to see what is going on when we run through that area on a trip we have coming up. EDIT: I was notified after the review, and was told that the check was cut on the 24th of the month (shortly after my request for status email), after sending the receipt via email on the 7th. I have received the check since, so I have modified the review. However, if a dealer tells a customer that something will be done in 5-10 business days, they need to follow up on that themselves, and the customer shouldn't have to request status beyond that timeframe a couple of times. A simple calendar reminder would be one way to solve this situation, even if that action is delegated to the sales rep that sold the car. The ultimate root cause is that the dealer did a complete check over the vehicle and replaced all 4 brakes per their service history, but as part of a brake job, one always checks the ebrake functionality. That was not done here, because had they activated the ebrake, they would have seen that the cable was seized. More
by TeamSpeed
May 30, 2019
Excellent Service Words cannot express the excellent service I received from Mike Danielson. I would highly recommend him to anybody that is car shopping. He helped m Words cannot express the excellent service I received from Mike Danielson. I would highly recommend him to anybody that is car shopping. He helped make the difference in my buying decision to choose Subaru. More
by fielder530
Employees Worked With
May 29, 2019
Great experience It was time to give up my beloved baby, the vehicle that had my heart for 7 years. I came to Tom Wood Subaru because they had a used car I liked. Ther It was time to give up my beloved baby, the vehicle that had my heart for 7 years. I came to Tom Wood Subaru because they had a used car I liked. There was nothing new out that I wanted, so I figured I'd go for a low payment on something that will still have a good trade in value in 3-5 years. Anyway, I met with Nick Wade and he was marvelous. Weathered the storm while cried over parting with my baby, efficiently took care of paperwork, and helped me get my new ride all set up. Everyone at TW Subaru was friendly and helpful from the moment we walked in. If you're looking for a new car, I recommend coming in. You won't regret it. More
by Juketoveloster3
Employees Worked With
May 25, 2019
Nick Wade was amazing Did not expect to lease a car but Nick made it so easy and convenient for us we ended up leasing that day. Really friendly and knows his stuff. Would Did not expect to lease a car but Nick made it so easy and convenient for us we ended up leasing that day. Really friendly and knows his stuff. Would highly recommend. More
by Wgoldstein
Employees Worked With
May 25, 2019
Great experience at Tom Wood We knew we were interested in a Subaru Legacy but had not test driven one. Greg took us out in the legacy to several areas where we could try out all We knew we were interested in a Subaru Legacy but had not test driven one. Greg took us out in the legacy to several areas where we could try out all of the safety features and experience the ride. Once we made the decision to buy, Tom Wood matched the lower price from another dealer. After a very thorough orientation and a tour of the service center, we were ready to bring out new car home. The zero percent financing was also a great plus! Very easy process. More
by Rds1724
Employees Worked With
May 25, 2019
Greg was amazing. The process was so easy. The whole process was seamless and so nice. We loved it. We will continue to go back and reccomend to others. We are So very happy. The whole process was seamless and so nice. We loved it. We will continue to go back and reccomend to others. We are So very happy. More
by Akkilmer79
Employees Worked With
May 24, 2019
Fast, helpful and friendly Nick did a great job quickly expediting the purchase of our used 2016 Subaru Forester. This is our second purchase from Tom Wood and we will continue Nick did a great job quickly expediting the purchase of our used 2016 Subaru Forester. This is our second purchase from Tom Wood and we will continue to buy our car here - and would love to work with Nick Wade again. Candidly, it’s unfortunate that Tony B. Did not call us back when we inquired about the Subaru. He had a customer test driving the car and said he would call us back. He did not - that was and proved to be a missed sale. It took more work from my end to have Tom Wood Subaru engage with me - it should be the other way around. Nick made up for our initial mediocre experience. More
by Subaru2
