Tom Wood Subaru

Dealing with Casey was a pleasure! Casey Niles was very knowledgeable and very thorough and also very personable. He made every attempt to discern what our needs were and address any co Casey Niles was very knowledgeable and very thorough and also very personable. He made every attempt to discern what our needs were and address any concerns we had. Overall, Casey made this a very pleasant experience and we are delighted with the car! We would gladly deal with Casey again! More

Casey was fantastic. He took the time to discuss what I needed, wanted and how I planned to use my car. Then we reviewed the pros and cons of new vs. used, as well as dif He took the time to discuss what I needed, wanted and how I planned to use my car. Then we reviewed the pros and cons of new vs. used, as well as different options and warranties. If you are a non-car or non-technical person, then Casey can guide you through to the best choice for you. More

HORRIBLE Customer Service If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to pur If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to purchase our Subarus and for maintenance because their customer service is far superior to any experience I've had at Tom Wood; however, with this last recall, my husband thought it would be more convenient to take our beloved and well-cared for Subaru to Tom Wood. BIG MISTAKE. HUGE. Not only did they try to sell us on a bunch of unnecessary items after fixing the recall issue (replacing the airbag because there were instances of glass popping out and cutting passengers), but they also blamed us for ALL of the lights (front, rear, fog lights, brake lights) burning out at the SAME TIME. Claimed we couldn't prove it wasn't like that when we brought it in. Then, they wanted to charge us $50 for each bulb. Things haven't changed at all at Tom Wood. My last encounter with them, one of their mechanics called me a xxxxx because I wanted an update on my car. Never, ever going back there. Wouldn't recommend them to my worst enemy. More

Friendly and Patient Staff I was in need of a dependable car but had a tight budget, so I knew that I was going to have a difficult time finding something that met all of my nee I was in need of a dependable car but had a tight budget, so I knew that I was going to have a difficult time finding something that met all of my needs. Mike Danielson gave me several reasonable options once I arrived to the dealership, and he was very diligent in meeting my needs once I chose a vehicle. Even when negotiating became a little confusing, Mike was very open and transparent with what was going on. As it was my first time purchasing a vehicle, I was very grateful for his patience and ability to make both parties happy. I would definitely recommend Tom Wood Subaru to anyone looking for great vehicles and even better staff. More

Friendly and Helpful Staff, Very Easy Purchase I knew I wanted a Subaru, but I was dreading going through another car-buying scenario. I did a lot of research online and knew what I wanted, so I se I knew I wanted a Subaru, but I was dreading going through another car-buying scenario. I did a lot of research online and knew what I wanted, so I sent an inquiry in online on a Friday evening. On Monday morning I got a call from Mike Danielson responding to my inquiry, and from that point on Mike was nothing but friendly and helpful. He gave me any bit of information I wanted, often before I could even ask for it. The car I wanted was on a truck to be delivered the following Friday, but Mike sent me an email with pictures when it arrived early. I scheduled some time with him the next day and drove home in my new car. The whole process could not have been easier. More

Fast & Efficient Car Buying! Great experience at Tom Wood Subaru! I had a list of things I wanted in my new vehicle and Danny DeArmond went above and beyond in helping me find exa Great experience at Tom Wood Subaru! I had a list of things I wanted in my new vehicle and Danny DeArmond went above and beyond in helping me find exactly what I wanted and for a price that I wanted. I love my new Subaru Forrester! More

Helpful We were exploring different options after our car was totaled. Nick was kind and patient with us as we worked through our decision. He didn't pressu We were exploring different options after our car was totaled. Nick was kind and patient with us as we worked through our decision. He didn't pressure us and we appreciated his professionalismism. More

Easy, No Haggle Purchase This is my first Subaru purchase and I couldn't be happier. Nick Wade was friendly, knowledgeable, and easy to work with. I didn't feel pressure to bu This is my first Subaru purchase and I couldn't be happier. Nick Wade was friendly, knowledgeable, and easy to work with. I didn't feel pressure to buy, but felt well educated by the end of my experience. Very satisfied with my purchase and would recommend Nick to anyone looking to invest in a new Subaru! More

New Car Buying Made Easy When I was originally looking for a car, I thought my options were limited to used cars. I met with Casey, told him exactly what I was looking for, an When I was originally looking for a car, I thought my options were limited to used cars. I met with Casey, told him exactly what I was looking for, and he walked me through all of my options, including leases and new cars. I was actually able to find a brand new Crosstrek in my price range. Casey walked me through all the additional options and helped me to customize the features to fit my needs. All staff members were very helpful and made this process very easy. I am extremely happy with my purchase and would recommend this dealership to anyone looking for a Subaru. More

terrific service. Greg Begley took care of the sale quickly and effiecently. They had my used truck ready to go. After spending over a hour fighting horrible i465 traff Greg Begley took care of the sale quickly and effiecently. They had my used truck ready to go. After spending over a hour fighting horrible i465 traffic all I wanted was to get the deal closed and get on my way! Greg and the rest of the staff were on it and got me rolling in great time. Thanks again guys! More