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Tom Wood Subaru - Service Center

Indianapolis, IN

4.7
171 Reviews

171 Reviews of Tom Wood Subaru - Service Center

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July 03, 2024

Bo was our service tech and he provided the very highest level of customer service! He was professional, friendly, informative and had a huge personality. If for no other reason, I would recommend this loca More

by Stacybullard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo
Jul 03, 2024 -

Tom Wood Subaru responded

Stacy, we're delighted to hear that Bo provided exceptional service during your visit to Tom Wood Subaru. Thank you for the glowing recommendation!

July 03, 2024

Tom Wood has been nothing short of everything a consumer would want and that is excellent service. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shanholt
Jul 03, 2024 -

Tom Wood Subaru responded

Dave, thanks so much for the 5-star review of Tom Wood Subaru!

July 03, 2024

Always treated with respect, always listened too, never hurried and all questions answered clearly and completely. More

by sherryhittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nat
June 29, 2024

Good quality cars. Easy to access service. Can schedule service online. Nice waiting area. Free water to drink. More

by Eric.guidero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Tom Wood Subaru responded

Eric, thanks for highlighting the convenient service and amenities at Tom Wood Subaru! We appreciate your feedback.

June 12, 2024

I have had great service at Tom Wood Subaru. My technician was also great. I do not have anything else to say. More

by gailnlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bo
Jun 12, 2024 -

Tom Wood Subaru responded

Thanks for sharing your positive experience with us at Tom Wood Subaru! We're glad to hear you received great service from our team!

May 23, 2024

Very attentive, friendly and knowledgeable staff. Took the time to make certain I understood what had been done and why. Also coordinated with another department to get a written estimate on some d More

by saladheadindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
May 23, 2024 -

Tom Wood Subaru responded

We're glad to know our team at Tom Wood Subaru was able to provide you with attentive and knowledgeable service! Thanks for your confidence - we're always here if you need anything else in the future. Happy driving!

May 22, 2024

Good communication with updates on the services. Answered all my questions. Friendly and professional! Seemed honest. More

by Mindy.heaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
May 22, 2024 -

Tom Wood Subaru responded

Mindy, we're glad to know you had a positive experience with our team at Tom Wood Subaru. We always aim for clear communication and professionalism. Thanks for your review!

May 21, 2024

Everyone in the service dept is very professional and pleasant. I felt very confident that what I was being told was accurate and truthful. I usually am skeptical of service departments being a single wo More

by Louiswil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Tom Wood Subaru responded

We're glad to know that our service team at Tom Wood Subaru offered a warm welcome! It's important for us to provide accurate, honest information so you can make the best decisions about your vehicle. Thanks for trusting us!

May 17, 2024

I received great service on my Subaru. Todd was very helpful and informative. He let me know all the possible costs and did his best to keep those costs down. More

by Dan Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd VonBlon
May 20, 2024 -

Tom Wood Subaru responded

Dan, we're glad to know Todd provided you with great service and kept you informed throughout your visit at Tom Wood Subaru. Thanks for the positive feedback!

May 12, 2024

Jesse, and Tom Wood Subaru was fantastic. They have great service! Best, friendly, reasonable! Fantastic! More

by Certifiedtechs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Tom Wood Subaru responded

We're so glad to know you had a fantastic experience with Jesse and our team at Tom Wood Subaru! Thanks for your kind words about our service. We appreciate it!

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