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178 Reviews of Tom Wood Subaru - Service Center
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July 09, 2019
Excellent service as usual So glad they were able to service our vehicle late in the day, when we had to leave for a out of town trip.Always glad to bring our car here. So glad they were able to service our vehicle late in the day, when we had to leave for a out of town trip.Always glad to bring our car here. More
by Nick723
Employees Worked With
June 12, 2019
Professional, courteous, great Customer Service Car in for safety recall...Todd went the extra mile to accommodate our Family situation to get my Car taken care of. Each Service Appt has been h Car in for safety recall...Todd went the extra mile to accommodate our Family situation to get my Car taken care of. Each Service Appt has been handled with the best Customer satisfaction More
by MS619
June 11, 2019
Great Service I always have a wonderful experience when taking my car in for service. The staff is very friendly and always takes the time to explain what is going I always have a wonderful experience when taking my car in for service. The staff is very friendly and always takes the time to explain what is going on with the car. They always inspect the car and give you a heads up on when things need to be changed. Great customer service More
by Tqc1234
Employees Worked With
Joe Shanlot
May 31, 2019
Best service I have found Tom Wood to be the best for factory recommended service/maintenance on my Subaru. Tom Wood has the best facility for service as well as t I have found Tom Wood to be the best for factory recommended service/maintenance on my Subaru. Tom Wood has the best facility for service as well as the best, most conscientious employees. More
by Sockmonkey
Employees Worked With
Joe Shanholt
April 29, 2019
BEST DEALERSHIP EXPERIENCE EVER! We went in for scheduled maintenance for our Outback. Looked at the Ascent in the show room (which we had researched) and then talked about it later a We went in for scheduled maintenance for our Outback. Looked at the Ascent in the show room (which we had researched) and then talked about it later at home (Terre Haute). The salesman, Greg was fantastic to work with - available but not pushy, professional but friendly at the same time. We’ve always been happy with the service department and staff in the past which made buying another Subaru an easy decision! More
by HappyCamper
Employees Worked With
Other Employees :
Not sure of names but ALL were great!
April 23, 2019
Service My wife booked an appointment a week ahead of time for service for the Saturday before Easter. I understand this was a busy day and things get stressf My wife booked an appointment a week ahead of time for service for the Saturday before Easter. I understand this was a busy day and things get stressful in service fields. However the treatment described to me by my wife was not only incredibly unprofessional but outright hostile. Your facility is beautiful and we had a great experience buying our forester sport their but I promise I will never spend another dime there based on my wife’s described experience. I know that for the most part Tom Wood strives for and achieves excellence but I need to be sure that my wife can get service done without calling me at work in tears based on being made to feel stupid by a customer service professional. The best of wishes to your facility and I sincerely hope that this was a fluke occurrence. My family will stick with our sales/service at Kings Subaru In Cincinnati. More
by Jcthorp
Employees Worked With
I don’t have employee names
February 28, 2019
60,000 check up Due for 60,000 mile maintenance. Was told to expect minimum of 4 hours for service. In 2 hours the car was done. I called ahead to get an estimate to Due for 60,000 mile maintenance. Was told to expect minimum of 4 hours for service. In 2 hours the car was done. I called ahead to get an estimate to avoid sticker shock at the time of service and also asked about discounts/coupons. I was directed to a website for coupons. More
by AJ
Employees Worked With
Tony in service
February 27, 2019
Quick and nice Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. More
by Subarucrosstrek
Employees Worked With
February 27, 2019
Excellent Service Excellent service, very informative about what was being done to my car while it was in for service. Completed a comprehensive check on the entire ve Excellent service, very informative about what was being done to my car while it was in for service. Completed a comprehensive check on the entire vehicle. More
by Indy Dar
Employees Worked With
Victor
January 06, 2019
Service could be improved. I do not feel I have been treated as a valuable customer although I purchased a new Forester at Tom Wood Subaru. The car I purchased has a specific is I do not feel I have been treated as a valuable customer although I purchased a new Forester at Tom Wood Subaru. The car I purchased has a specific issue, and I seem to be the only one being inconvenienced. In the past I have dealt with other dealerships that have been very accommodating. I believe there is more that could be done to make me a satisfied customer, such as assuring me that I would have a loaner when leaving the car for a second time for the same issue. Furthermore, I have visited the dealership more than 2 times to attempt to solve the matter. More
by Flo7777
Employees Worked With
I do not have the names of the people.
