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178 Reviews of Tom Wood Subaru - Service Center
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December 05, 2018
Not sure , dealership definitely I brought my car in for repairs , I think they were going to drop the ball ,or not follow through with them until Gregory begley got involved, He di I brought my car in for repairs , I think they were going to drop the ball ,or not follow through with them until Gregory begley got involved, He did an amazing job More
by Liss
Employees Worked With
November 24, 2018
first not great experience Simple battery replacement, free as covered by warranty. Girl at express desk was clueless about how to check a customer's record, tried to charge me Simple battery replacement, free as covered by warranty. Girl at express desk was clueless about how to check a customer's record, tried to charge me for it and tried to give me the wrong keys. After explaining no, this is free, she questioned me about whether I had been there before (um...yes, I bought the car from them...) and then she tried to tell me the battery was out of warranty. Wrong again, it was less than 10 months old. She finally had someone else look, and I was told the battery was fine but I needed an alternator software update, which was free. Things fine since. First experience there with someone not knowledgeable and who was suspicious and thought I was lying about where I bought the battery, who installed it, and the service should be free. More
by Subie girl
Employees Worked With
abigail (girl at express desk who needs some customer service training)
November 14, 2018
We needed service for winter. We needed winter service. Oil and filter and checkover. All was done in a good way. Turns out we needed a new battery which was still under warranty f We needed winter service. Oil and filter and checkover. All was done in a good way. Turns out we needed a new battery which was still under warranty from previous purchase 3 or 4 years ago. Price adjustment was made in a fair way. More
by snuggles
Employees Worked With
Brandon Morning
November 08, 2018
30,000 mile service Joe was helpful and encouraging. Car was towed in, battery placed at no charge and service performed promptly. No complaints at all. I will be back. Joe was helpful and encouraging. Car was towed in, battery placed at no charge and service performed promptly. No complaints at all. I will be back. More
by Julia
Employees Worked With
Joe
October 31, 2018
Wonderful experience in service department I bought my car in Cincinnati. They were too busy to help me when I had problems with my car. I called and spoke to Todd in the service department. I bought my car in Cincinnati. They were too busy to help me when I had problems with my car. I called and spoke to Todd in the service department. He actually really tried to help me. He's given me excellent service. Very helpful and knowledgeable. And Patient. More
by Mecj2003
Employees Worked With
Todd
October 28, 2018
$800 to change the plugs We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in o We took two of our Subaru’s in for service. I have two points to make that highlight the reasons I will not gonna last. 1) I had a slow leak in one of my tires. I mentioned it during check in. $35 later the tire is plugged. Keep in mind they pulled the tires to do a roatation. Mental note-take to Discount Tire next time for free. 2) The car has 60k miles. They said the plains needed changed. $800 later they are changed. Response from dealer, we have to disassemble a lot to do it. Recommendation to Subaru-have your engineers design for maintenance, not for dealer profit. This experience just made me a Tom Wood and Subaru net detractor. More
by TD1234
Employees Worked With
October 24, 2018
Greatest car service I ever experienced When I brought my vehicle to Tom Wood Subaru for service, I was expecting to hear very bad and expensive news regarding my diagnosis. But to my surpri When I brought my vehicle to Tom Wood Subaru for service, I was expecting to hear very bad and expensive news regarding my diagnosis. But to my surprise, they provided much more service for far less money than I ever would have believed. They were very straight forward with the diagnosis and the remedies. Everyone from the service advisor (Tony Parsons) to the parts and service manager were courteous and helpful. More
by Leon 123
October 24, 2018
Oil change Professional and timely. Lobby with internet access to work and coffee and drinks available. Love it. It would be nice if they wash your car as a comp Professional and timely. Lobby with internet access to work and coffee and drinks available. Love it. It would be nice if they wash your car as a complimentary treat. Lilian More
by Estrella
Employees Worked With
Do not remember
October 20, 2018
Oil change and tire rotoation Quick turn on the service and done correctly. Would recommend to others. Kept to the scheduled time with no waiting. Pleasant waiting area and pet Quick turn on the service and done correctly. Would recommend to others. Kept to the scheduled time with no waiting. Pleasant waiting area and pet friendly. More
by Mach58
Employees Worked With
Wilfred Chan
September 10, 2018
Great maintenance/service, terrible treatment of customer. I have used Tom Wood Subaru for three repairs on my car within the last six months. I am from out of state and a college student, so I did not purchas I have used Tom Wood Subaru for three repairs on my car within the last six months. I am from out of state and a college student, so I did not purchase my car here or even in Indiana, however I have used them consistently for my repairs while I have lived here. Every time I call to make an appointment, the customer service is excellent and the people I talk to are very kind and accommodating. But the minute I step into the dealer, it's completely the opposite. All of the employees are friendly and personable, however, the two people I have worked with have treated me terribly. I am female and a young college student and every interaction with Tony Parsons and Joe Shanholt has left me feeling ignored, not valued as a legitimate paying customer, and there is very little effort to communicate what is being done to the car. I am treated as if I do not matter because I am not an older male. I watched similar interactions happen with other women while I was waiting for my car to be fixed each time I was there for service. I am completely capable of understanding what my car needs when it is told to me. I am not incompetent, nor am I stupid. The last experience at Tom Wood was by far the worst. I brought my car in for an appointment, dropped it off with a different rep, and waited THREE HOURS before someone came and told me they had figured out what was wrong with the car, despite having gone up and asked on the progress less than one hour in and told it had been in the shop for a while and that I would be updated soon. For over an hour, I sat in the waiting area as if invisible, when my car was ready for me to make a decision on the parts needing to be replaced. The rep I was supposed to be working with walked by me several times without making eye contact. I am very disappointed with my experience at Tom Wood and will be taking my Subaru downtown to Falcone Subaru in the future. TL;DR: I was there a total of five hours, yet the actual replacement of parts and payment took only an hour. I am very disappointed with the way I was treated (as if invisible and not a valued customer, despite others around me being treated quite differently) considering the time I spent waiting and amount of money I paid for the service done. The maintenance was excellent and the car is running perfectly. I have no complaints. More
by notcomingback!
Employees Worked With
Joe Shanholt
