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178 Reviews of Tom Wood Subaru - Service Center
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August 25, 2018
Recent normal oil/change/usual maintainence Tom Wood Subaru has provided me with exceptional service from the day I ordered my car to the service. Always an incredible team of professionals. Tom Wood Subaru has provided me with exceptional service from the day I ordered my car to the service. Always an incredible team of professionals. More
by John6350
Employees Worked With
Kyle Henricks
August 13, 2018
Excellent Sales and Service We purchased a 2018 Subaru Outback in January. I took it in for the 12,000 mile service in July; along with them taking it to the detailer to get the We purchased a 2018 Subaru Outback in January. I took it in for the 12,000 mile service in July; along with them taking it to the detailer to get the wheels clean from the glue from the wheel covers they use for transporting. I was in and out in less then an hour. However, upon getting on the interstate the red oil can on my tachometer was lit. I pulled over onto the emergency lane. Upon a couple of phone calls to the dealership, they sent someone to pick me up. Once I arrived at the dealership they gave me a car to use while they investigated the problem. Well it seems the tech forgot to put oil in the engine. Upon much negotiation, they agreed to trade this vehicle in for a brand new 2018 Subaru Outback (same exact model and color) with 5 miles on the odometer . It is good to see that there are good honest people that work at Tom Wood Subaru. More
by Patoka
August 08, 2018
Top Notch...As Usual Went in for 4 new tires and an alignment. Had some time constraints. Victor Gutierrez, whom I have dealt with before, was very professional and knowle Went in for 4 new tires and an alignment. Had some time constraints. Victor Gutierrez, whom I have dealt with before, was very professional and knowledgeable. He got me out in a timely fashion. And my car is rolling nice and smooth! A little pricey on some things as dealerships usually are. My one complaint is that my CD player stopped working and I was quoted $530 to fix it. That is ridiculous. More
by Bill
Employees Worked With
Victor Gutierrez
June 23, 2018
Rave Reviews for Kyle !!! I can’t say enough good things about Kyle Hendricks - he went far beyond his call of duty. He helped me so much. Thanks Kyle, you deserve an A+. I can’t say enough good things about Kyle Hendricks - he went far beyond his call of duty. He helped me so much. Thanks Kyle, you deserve an A+. More
by Nan B.
Employees Worked With
Kyle Hendricks
June 20, 2018
Quick Oil change Oil change was quick and efficient. Plus the added bonus of a car wash. I'm under warranty and oil change was included so I did not rate pricing. Oil change was quick and efficient. Plus the added bonus of a car wash. I'm under warranty and oil change was included so I did not rate pricing. More
by 1stOutback
Employees Worked With
June 05, 2018
Good service, high prices The diagnostic was correct. I was quoted $600.00 to replace spark plugs and wires. Did it myself in 1 hour and cost under $50.00. The diagnostic was correct. I was quoted $600.00 to replace spark plugs and wires. Did it myself in 1 hour and cost under $50.00. More
by Soccoach3
Employees Worked With
Kyle Hedricks
May 29, 2018
Courteous and fast The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain The service reps are extremely nice and helpful. They are very knowledgeable of Subaru products and the service procedures as well. They can explain the service requirements and get the vehicle serviced and back on the road again. More
by Sockmonkey
May 16, 2018
Service given by Todd was excellent. The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep t The tune up and brake change was done in a timely manner. Todd VonBlon keep me informed of the progress of the service and did what he could to keep the price down. More
by jimcuellar
April 04, 2018
HORRIBLE Customer Service If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to pur If I could leave zero stars, I would. I will never, ever take my Subaru to Tom Wood. We purposely drive a farther distance to Falcon Automotive to purchase our Subarus and for maintenance because their customer service is far superior to any experience I've had at Tom Wood; however, with this last recall, my husband thought it would be more convenient to take our beloved and well-cared for Subaru to Tom Wood. BIG MISTAKE. HUGE. Not only did they try to sell us on a bunch of unnecessary items after fixing the recall issue (replacing the airbag because there were instances of glass popping out and cutting passengers), but they also blamed us for ALL of the lights (front, rear, fog lights, brake lights) burning out at the SAME TIME. Claimed we couldn't prove it wasn't like that when we brought it in. Then, they wanted to charge us $50 for each bulb. Things haven't changed at all at Tom Wood. My last encounter with them, one of their mechanics called me a xxxxx because I wanted an update on my car. Never, ever going back there. Wouldn't recommend them to my worst enemy. More
by js
Employees Worked With
March 14, 2018
Service at Tom Wood Subaru Always prompt and efficient for service. Waiting room is comfortable and I am fortunately never in their very long. They are always very thorough and Always prompt and efficient for service. Waiting room is comfortable and I am fortunately never in their very long. They are always very thorough and explain the results and information clearly and professionally. More
by Pt
Employees Worked With
LOU CAVALLARI
