Back

Tom Wood Subaru - Service Center

Indianapolis, IN

4.7
171 Reviews

171 Reviews of Tom Wood Subaru - Service Center

Sort by
July 28, 2022

It’s my first time sending my car there and the price was good and everything worked out great More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Tom Wood Subaru responded

Ed–Thank you for sharing your satisfactory experience with our team at Tom Wood Subaru. We are grateful for your business and hope to see you again!

June 28, 2022

While driving cross country we noted the oil light came on; We took our car to Tom Wood Subaru in Indianapolis and Eric Cassidy was a terrific help. We were in and out within the hour and back on the r More

by giaconia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Cassidy
Jun 28, 2022 -

Tom Wood Subaru responded

Woohoo! Thank you for your 5-star review. We are thrilled to hear Eric and our team at Tom Wood Subaru were able to get you back on the road lickety-split. Safe travels!

June 20, 2022

Problem with air conditioning was not fixed I was told they tested it several times and it was fine and they couldn’t find anything wrong. I think they were understaffed and didn’t have time to fix More

by Dan.wolke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Feeding Rodriguez
Jun 20, 2022 -

Tom Wood Subaru responded

Dan, I'm very sorry you are still experiencing an intermittent issue with your a/c. I've spoken to our certified technician that performed the diagnostics on your vehicle. After 3 attempts, we were not able to duplicate a "no cool air" condition. I've left you a message to return my call to discuss what our next steps will be to duplicate your vehicle concern. You may reach me at 317-705-7024. This is my direct line. Jerry Williams, service manager.

May 28, 2022

Very prompt and thorough service, and good advice about what service to do soon and what could be deterred for a while. More

by Recent customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Tom Wood Subaru responded

Thanks for the review of Tom Wood Subaru! We look forward to taking care of you next time!

May 27, 2022

I’ve come through repeatedly to have routine maintenance done on my crosstrek and I almost always end up talking with Wilfred Chan (Will). Throughly impressed with each interaction, and Will’s a really kind More

by isaac.seppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfred Chan and Eric
May 27, 2022 -

Tom Wood Subaru responded

We appreciate your confidence in Will and the rest of our team to get the job done. Drive safely, and we hope to see you back at Tom Wood Subaru!

May 27, 2022

Everything was great except my husband was the one who waited for the car. He is crippled and limps with a cane. When he paid he was handed the paperwork and told that the car was “up front”. After lim More

by suzannew6
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Tom Wood Subaru responded

Thank you for the feedback. We are sorry that your husband didn't have an easier time getting the paperwork. We want to make things easy for our customers, and I regret that we let you down. Please get in touch at your convenience so that we can hear any other feedback you have. Thank you, Jerry Williams - Service Manager - (317) 705-7024

May 25, 2022

I’m driving my 4th Subaru , and I wouldn’t take it anywhere but Tom Wood Subaru to be serviced. Everyone inn the service department, especially Joe, has always been completely professional while treat More

by Margaret.wiltrout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shanholt
May 25, 2022 -

Tom Wood Subaru responded

Hi Margaret - We are so grateful for your continued business! Thank you for choosing Tom Wood Subaru and for sharing your kind review of Joe. See you next time!

April 23, 2022

Professional, friendly. and transparent service. Honest assessment and thorough follow-up! Thanks to Darrell Allen and the technicians who identified and resolved the issue w More

by Steve Baas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen, Darrell
Apr 25, 2022 -

Tom Wood Subaru responded

Steve, thank you for the great review! We are thrilled to hear that Darrell and the Tom Wood Subaru team delivered such a successful service experience. Drive safely in your Subaru Outback, and we hope to see you again down the road!

April 03, 2022

Had great service this time and each time I take my car there. Brandon Morning was fantastic about getting me in and out in a timely fashion. He is prompt to return my calls and is professional and frien More

by Dr. Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Morning
Apr 04, 2022 -

Tom Wood Subaru responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your time working with Brandon and the Tom Wood Subaru team. Drive safely in your 2018 Subaru Outback, and we hope to see you back again down the road!

March 25, 2022

Todd Von Blon is a great help for service on my 2007 Forester. He is an asset to your business. More

by larryfwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Von Blon
Mar 25, 2022 -

Tom Wood Subaru responded

Todd will be honored to see that his outstanding service is what earned us this excellent review! Thank you for your business, and the Tom Wood Subaru team looks forward to your next visit, Larry!

...
4
...