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Tom Wood Subaru - Service Center

Indianapolis, IN

4.8
178 Reviews

179 Reviews of Tom Wood Subaru - Service Center

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July 27, 2021

This service visit was much better than my last. The staff were friendly and the service didn’t take forever like last time. Much improved More

by Tammy1110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did not work with Jerry. The man you greeted me and signed me in was very courteous. I don’t remember his name
Jul 27, 2021 -

Tom Wood Subaru responded

Thank you for the positive rating, Tammy. We're glad your wait time wasn't too long this time around, and we appreciate your repeat business. We hope to get another chance to impress you down the road! - your friends at Tom Wood Subaru

July 17, 2021

As usual, great service. I have used Tom Wood Subaru for years for our two Subarus and have always had really good service. Would recommend them to anyone More

by D.moon629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Tom Wood Subaru responded

Thanks for the wonderful review and for being a loyal Tom Wood Subaru customer! We hope to see you back again soon!

July 14, 2021

Frustrating time this go. Car taken in for recall on Friday. Told would be done Monday. No updates have to continue to call near end of business day each day for an update. Told the car is done on Wedne More

by Ferg32
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrell
Aug 02, 2021 -

Tom Wood Subaru responded

Thank you for taking the time to share your experience with us. We regret that there has been less communication regarding your repairs than is preferable and I apologize for the inconvenience this caused you. We appreciate the feedback on the listing of our hours for the service department on our website and will certainly look them over to see where we can enhance clarity. If there is anything I can do personally to set this right please don't hesitate to reach out to me directly. Jerry Williams - Service Manager - (317) 705-7024

July 12, 2021

Will always makes it fast and easy. He is my go to guy for service and advice. There actually is not a bad guy there. Cody and Fredo have always been great as well. More

by Jojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfred Chan
Jul 12, 2021 -

Tom Wood Subaru responded

All of us at Tom Wood Subaru appreciate your kind review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service and will be sure to let Will, Cody, and Fredo know you appreciated their help. Have a great day!

June 24, 2021

Helpful and friendly personnel. Modern clean facilities. Good pricing on service . More

by Paul G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 24, 2021 -

Tom Wood Subaru responded

Paul - thank you for stopping by to review us! We're excited to hear that you were pleased with your recent service visit, and we hope to see you again next time! Safe travels, from all of us here at Tom Wood Subaru!

May 28, 2021

This visit to the Tom Wood Subaru service center was primarily for a recall service repair (free) and an oil change. Of course they always want to up-sell on changing the cabin air filter, too. The fee More

by AKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Tom Wood Subaru responded

Thank you for taking time to share this feedback about your recent recall repair and oil change. We strive to take excellent care of our customers and are happy to hear that you felt comfortable during your visit. We hope for the opportunity to assist you again in the future at Tom Wood Subaru!

May 15, 2021

Wonderful friendly service. Always able to get in and have the service done in a timely manner. It always nice that they provide a light refreshment. More

by Tqc1234
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Tom Wood Subaru responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Tom Wood Subaru, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

March 06, 2021

Good check in. Service done in a very reasonable amount of time. Watched work being done. The tech seemed very professional. Simply pleased with the experience. More

by frmike2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Tom Wood Subaru responded

Thank you for leaving us a review! We're happy to hear that our Tom Wood Subaru team was so helpful during your last visit and we look forward to working with you next time!

February 16, 2021

I went in to Tom Wood Subaru for my first oil change. Fredo Rodriguez helped me. He reviewed what would happen & where I could wait. The work was done fast & correct. Fredo was pleasant & friendly. He More

by pgrdinic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredo Rodriguez
Feb 16, 2021 -

Tom Wood Subaru responded

Thank you for trusting Fredo and the team to get the job done! It was our pleasure to provide you with efficient, high-quality service and get you back on the road in no time. Your business is appreciated by all of us at Tom Wood Subaru!

February 06, 2021

Oil change, tire rotation and alignment, new wipers, filters and a few extras. Car washed. Service helped reset dashboard. Out the door in one hour. More

by rnharley2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
TONY BIRSFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Tom Wood Subaru responded

It was our pleasure to provide you with thorough, efficient service! Thank you for trusting the Tom Wood Subaru team with your business and your vehicle. See you next time!

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