Toyota of Cedar Park - Service Center

Terrible service was there 3 hours told vehicle being worked on and then told no one had even started on it after 3 hours and was just the service recommended by advisor. I spoke to Mr Wilson the service worked on and then told no one had even started on it after 3 hours and was just the service recommended by advisor. I spoke to Mr Wilson the service manger have not heard a word back from him on why that occurred . Sad communication by advisor and manager. Guess they don’t need money in service so let a customer not get work done and not ever coming back . More

Takes entirely too long to get service done. Even with appt, 10,000 mile service took 3 hours and 15,000 service took 2.5 hours. This is my 7th Toyota and I always service with Toyota Dealers; and even w appt, 10,000 mile service took 3 hours and 15,000 service took 2.5 hours. This is my 7th Toyota and I always service with Toyota Dealers; and even when I just walked in for service, I have never waited this long. I think this dealer needs to look at how they schedule their service appointments. More

I have always had a very good experience with this dealership. Today I purchased my second Toyota Tundra. This time it was a 1794. Excellent price and excellent service by Daniel Ta. Will be coming ba dealership. Today I purchased my second Toyota Tundra. This time it was a 1794. Excellent price and excellent service by Daniel Ta. Will be coming back again! More

After Service I took my car and there was oil leak as servicing person didn’t tighten it properly.It was bad service as oil leaked out in my garage and it was big mess. servicing person didn’t tighten it properly.It was bad service as oil leaked out in my garage and it was big mess. More

Customers walking around with no mask on. The dealership should not be letting anybody in without a mask. Also, I waited in line to get my car and my service man allowed another customer to skip ahead in fr should not be letting anybody in without a mask. Also, I waited in line to get my car and my service man allowed another customer to skip ahead in front of me. Not good. More

Courteous, keep you informed. They seem to care about you getting good service. I am not good being wordy. I recommend this dealership’s service. getting good service. I am not good being wordy. I recommend this dealership’s service. More

Excellent! I’m very happy with everything starting from meeting Spencer until the sale was finalized!! Love my new car. Thanks to all.that worked my deal! meeting Spencer until the sale was finalized!! Love my new car. Thanks to all.that worked my deal! More

Felt Unwelcome While I understand that COVID-19 has changed things, 2 years ago, I had my airbag replaced under a manufacture recall - at the same dealership. I felt While I understand that COVID-19 has changed things, 2 years ago, I had my airbag replaced under a manufacture recall - at the same dealership. I felt fairly treated at that time, so I am comparing that experience to the most airbag recall replacement(yes a replacement for the other recall replacement). I arrived at the appointment time of 9:30. I was prepared to wait, like I did for the last airbag recall replacement. My request to wait was denied, I was told to make another appointment(now the reason I arrived at 9:30 was because I had an appointment). So, I asked if they could shuttle me to work. Which she then agreed. I waited at my Cedar Park office, which was empty because most people WFH right now. I texted Amy at about 6:10p and asked if the car was ready, she replied with yes, and asked me if I needed a ride again, I replied yes. After I arrived at the dealer, I saw the paper work, I saw the car was actually ready at 4:30pm. Had I not called, I think I would have been stranded in Cedar Park; I live 40 miles away. In addition, I was never given a multi-point inspection report. It was not attached to the email, or printed out. I get it, without supervision, things fall apart. More

In the midst of covid, I felt very safe there. Elizabeth was excellent and ensured all my needs were met. Thank you. Here are my extra words to make 25. was excellent and ensured all my needs were met. Thank you. Here are my extra words to make 25. More

I had an appointment on Saturday afternoon for an oil change. I was there for 2 hours and 40 minutes. No car wash or tire rotation. Employee was very courteous and kept me informed on the wait time. Not change. I was there for 2 hours and 40 minutes. No car wash or tire rotation. Employee was very courteous and kept me informed on the wait time. Not sure if making an appointment makes any difference. I won't schedule on Saturday afternoon again. I actually chose that time because I knew it would be cooler in your dealership than mowing my yard. 😁 More