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Toyota of Santa Fe
Santa Fe, NM
1,428 Reviews
The Toyota of Santa Fe Way, your New Mexico Toyota dealer, our mission is to create a healthy, positive work environment allowing us to attract the best people in our market, creating a team unified in working to gain and to satisfy all customers. Our culture is defined as a FAMILY with HEART who hold each other ACCOUNTABLE CONSISTENTLY! Everything we touch, we make better! We lead with a servants heart and make our process simple, easy and fun.We work on our team and we engage our team members in solving problems and finding solutions. We strive to be more than compliant as we work to be committed and desire to create a culture of belief!
Click, Call or Stop by and see for yourself why THE TOYOTA OF SANTA FE WAY.....it the best way!
See you soon!
Buddy Espinosa
GM
Toyota of Santa Fe
http://www.toyotaofsantafe.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,428 reviews
October 31, 2024
The sales and financing were great. I felt like they were honest and transparent about the process. I felt like they were honest and transparent about the process. More
by tstevens
August 15, 2024
You want to work with Derek when you are shopping for your next Toyota. Derek is kind, thoughtful, listens to what your needs are and follows up to help you find a vehicle that is appropriate for you. your next Toyota. Derek is kind, thoughtful, listens to what your needs are and follows up to help you find a vehicle that is appropriate for you. It has been a pleasure working with Derek. Elisa More
by Elisa
Employees Worked With
June 10, 2024
Mixed reviews on Trini Gallegos prior to contacting him and well i was one of the ones who he ignored both emails, calls and text!!! Don't be surprised if you end up being in the ignored group! and well i was one of the ones who he ignored both emails, calls and text!!! Don't be surprised if you end up being in the ignored group! More
by angelgonzalez2902
Employees Worked With
April 17, 2024
Cameron went above and beyond to help us find a vehicle that fit our needs. He listened to what we wanted and searched online and showed us available options. Once the vehicle arrived he took the time to g that fit our needs. He listened to what we wanted and searched online and showed us available options. Once the vehicle arrived he took the time to go over the vehicle. Explaining the different options and features it has. Helped us set up the Toyota app, sync our phone, and etc. He was able to answer or get answers to any questions or issues that came up during our experience. This was a pleasant car buying experience. We are happy we went to Toyota of Santa Fe to purchase our vehicle. More
by Jsophia80
February 16, 2024
If you have an option go somewhere else or at least don't let them register your car. The only service this company provides is lip service. Their motto is "we will get back to you shortly". That shortly is let them register your car. The only service this company provides is lip service. Their motto is "we will get back to you shortly". That shortly is at least a week. And when you contact them again you get the same reply. We purchased a new car. They offer to file for tags on your behalf. At first glance this looks like terrific service (which you pay for btw) except what they don't tell you is that the tag will arrive in 30-60 days after purchase (hopefully, as I have zero hope at this point) . The problem is your temporary tags expire in 30 days. You contact them worrying about it and they tell you cops do not issue tickets for this. (Any police officers please feel free to confirm/refute this claim). Only after a week of daily messaging and contacting them after the tags have expired they tell you that it is possible to get it via email. When you speak about this with managers they talk to you aggressively claiming they didn't know there is an issue. To which my reply is are you incompetent or a liar? I am dreading hunting down the second remote. Their claim is due to chip shortage there is a wait of 3 months. First time and definitely last time customer here. More
by Marsha Levine
Employees Worked With
October 13, 2023
Service department misdiagnosed a problem with the PCS and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to rep and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to replace the entire radar system -- to the tune of over $3,900. Although I insisted that the ONLY work I have ever had done on my 2021 4Runner was replacement of the windshield over two years ago. How on earth could that be the source of the problem? Damage done two years ago with no symptoms until 2 weeks ago? They were incredibly arrogant and insulting to my intelligence (I am a retired electro-mechanical engineer). I called the Toyota dealer in Boulder, CO (where I bought the car), and they said it sounded really fishy to them. So I made an appointment at American Toyota of Albuquerque. They found a slightly bent front bumper bracket. They replaced it and re-calibrated the system. Took about 90 minutes. Total cost to me was $703. The system now works fine -- just like new. If I had stuck with Toyota of Santa Fe, it would have cost me an additional $3,200, AND IT STILL WOULD NOT HAVE BEEN FIXED because the bumper was the real problem. And replacing the entire radar system was NOT required, as they had INSISTED.. When I went back to Toyota of Santa Fe to get reimbursed for their grossly incompetent diagnosis ($184), they wouldn't even apologize for their error. Some people might think that they were trying to scam me, but I think it is more likely just arrogance and incompetence. I will NEVER do business with them again! And neither should you. More
by Robert
Employees Worked With
August 10, 2023
The service is great, the people are the best, the experience is always quite lovely. experience is always quite lovely. More
by walkswithbalance
Employees Worked With
Other Employees :
Maria Trevizo Espinosa
July 26, 2023
As always, the service department is excellent. They are the reason that the last five vehicles my wife and I have bought were Toyotas. They are the reason that the last five vehicles my wife and I have bought were Toyotas. More
by Chuck
Employees Worked With
July 26, 2023
The work to reattach my rearview mirror took just 20 minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." More
by bergsu
