Toyota of Santa Fe

My car shopping experience in 2016 After three years of occasionally stopping in to Toyota of Santa Fe, I finally bought a 2016 Camry LE from Brent this week. I think most salesperson After three years of occasionally stopping in to Toyota of Santa Fe, I finally bought a 2016 Camry LE from Brent this week. I think most salespersons would have given up a long time ago; I know I will be safer in my 2016 vs. my 2000 Toyota. Brent knows the car business; I got a good price with just the accessories I wanted. Toyota is a very good product and Brent is a professional in this field. More

Great Deal and Great Service I received a great deal on my new 4-runner and I also received great service from my sales rep. I am very happy with my purchase. I received a great deal on my new 4-runner and I also received great service from my sales rep. I am very happy with my purchase. More

Excellent 4Runner purchase experience at Toyota of Santa Fe I just arrived in Santa Fe from Los Angeles and decided to get a new 4Runner after having a Land Rover for 10 years. I was so used to car salesmen tr I just arrived in Santa Fe from Los Angeles and decided to get a new 4Runner after having a Land Rover for 10 years. I was so used to car salesmen trying to push me around, so I was very surprised when that didn't happen at all during my recent experience with Brett Buell and Raul Gallegos at Toyota of Santa Fe. When I first arrived, Brett offered to show me the new 4Runners. We went on a test drive and he showed me all about the car, and we compared it to the competitor models. He didn't try to sell me on anything. I then got bids at three different dealerships, and Brett and his colleague Raul got me the best deal. Not only was it the best deal on my trade-in and on the new purchase, but they also were the most friendly and fun to work with. I didn't feel comfortable at the other dealerships. But these guys were easygoing and reminded me of my friends (which they are now!). The purchase experience was quick and easy. I got the check for my Land Rover a few days later and I absolutely love my 4Runner, especially knowing I got it at a good price. I feel like I've found my new home with Brett and Raul, who I call the "Dream Team," and I look forward to enjoying my 4Runner for years to come. More

A very pleasant RAV4 buying experience at Toyota of Santa Fe Had a great experience at Toyota of Santa Fe. We were looking for a new RAV4 and were considering trading in a 2005 Toyota Tacoma. Melda Krchov comple Had a great experience at Toyota of Santa Fe. We were looking for a new RAV4 and were considering trading in a 2005 Toyota Tacoma. Melda Krchov completely understood our situation and our needs. Melda helped us find a car that would work and she helped us focus on the budget restraints we had. We felt like we were not rushed for decisions and there was absolutely no pressure. Melda found the right RAV4 that was affordable and met all our needs, she came along with a lot of good information on the test drive, she "cut to the chase" by working with the Toyota of Santa Fe invoice price, she negotiated a GREAT deal based on invoice price, and Melda worked closely with manager Shawn Baker to get the BEST possible trade in value on our 2005 Toyota Tacoma. Shawn was really helpful and very fair in negotiating an acceptable trade in value. Bob Medina did a very efficient job with all that paperwork. Everyone at Toyota of Santa Fe turned a potentially stressful car buying experience into a very positive and very pleasant experience. Thank you for all your help. More

Above and beyond Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she rea Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she really did not have to keep searching the data base to help me. Diego then refunded a pre-payment I had made for drive train issues that ended up being covered by that warranty. He had already helped by agreeing to waive the fee on the second alignment which had to be done when the problems were discovered. And he got me a free rental vehicle for the time the car was in the shop. (Daniel in rentals was great). Everyone here is kind and efficient. Cisco the shuttle driver is a gem. Roger is also great; he sometimes helps me even when he is not my assigned service person. The car appears to have been fixed and is running fine now. I love this dealership and will buy my next car here as I have my last two. Go see my friend Melda, a saleswoman extraordinaire in the new car division. And take your Toyota there for service! The genuine kindness and sincere wish to be of service beyond just the service on the car is what makes this a special place. More

GREAT DEALER If you want a great experience come to Toyota of Santa Fe. Everyone is friendly and upbeat. You can tell they enjoy working there. I was looking for a If you want a great experience come to Toyota of Santa Fe. Everyone is friendly and upbeat. You can tell they enjoy working there. I was looking for a new car and was greeted by Michael Lopez. What a wonderful experience. This GENTLEMAN was terrific. He was genuinely interested in HELPING me find the right vehicle, He was nor pushy and was willing to spend any amount of time to assist us in finding the right car. I will Happily recommend Michael Lopez to everyone I know. This was a great experience. Sincerely, John Del Valle More

Avoid this unethical dealership I suggest caution when dealing with dealership staff. The dealership has no regard for your privacy or the protections of the Fair Credit Reporting I suggest caution when dealing with dealership staff. The dealership has no regard for your privacy or the protections of the Fair Credit Reporting Act. Mr. Anchondo was reasonable to work with and made a good effort to locate the car I wanted and if you must buy from this dealer I recommend him; he was advised from my first contact that this would be a cash purchase. After agreeing to a price he turned me over to Mr. Leonard, who had also heard me state several times that this was a cash purchase. Leonard demanded I complete a credit request form saying it was dealership policy and needed for the federal OFAC check. I offered the personal information for the OFAC check but refused to approve a credit check for a cash sale. I was badgered by Leonard and other dealership staff, who were also told this was a cash purhcase, for over 45 minutes to sign the credit request form; I finally agreed to put only the OFAC required information on the form, crossing out the reference that it was a request for credit check and specifically telling Leonard I was not approving a credit check. Leonard then immediately ran a credit check for $10,000, as well as the OFAC check. When I complained the sales manager on duty (who had actually run the check) apologized and told me that the dealership needed to train its sales staff better and also develop a separate form for the OFAC information. After filing a complaint with the Better Business Bureau the general manager contacted me, apologizing that I was upset, but also stating he was completely comfortable with the dealership protocol and that saw nothing wrong with their action. In apparent retaliation the dealership also with held the certificate of origin for 8 days preventing me from registering the vehicle. If you’re buying on credit this isn’t likely going to be a problem but if you value your privacy avoid this unethical dealership. I will never buy here again and encourage others to avoid them as well. More

Great Toyota Dealership Much thanks to Jeff Morris He was very helpful in locating a new Toyota Highlander for me, I was very pleased with his professionalism and knowledg Much thanks to Jeff Morris He was very helpful in locating a new Toyota Highlander for me, I was very pleased with his professionalism and knowledge of the vehicle. Even though I live in Amarillo, Tx., I was determined to purchase a vehicle from Santa Fe. Jeff worked with me on the price, and was able to give me a great deal, could not have asked for a better salesman More

The best! Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & s Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & spread around all the dealerships in Santa Fe! More