Toyota of Santa Fe

Outstanding experience numero dos!! "Third times a charm!" At Beaver Toyota it doesn't take 3 times!! It takes only once, and when you hit twice, it just gets better and better. I was i "Third times a charm!" At Beaver Toyota it doesn't take 3 times!! It takes only once, and when you hit twice, it just gets better and better. I was in a sticky situation do to unforeseen circumstances but Brent Buell did Beaver Toyota and especially myself very proud in his knowledge, perseverance, honesty, and exponential customer service expertise. Brent's demeanor is very obviously NOT "in it for the sale" but in it for YOU!! He wants you to be happy in your new car, and most of all, in a superb deal as buying a car is generally a few years commitment. Excellent experience doing business with Beaver Toyota yet again. Thank you Brent Buell, and thank you Melvin Houston for an awesome and memorable car buying journey!! More

Excellent buying experience I just traded in my 2003 Toyota Sequoia and bought a new 2015 Toyota Highlander. The experience could not have been more pleasant. Brent Buell was p I just traded in my 2003 Toyota Sequoia and bought a new 2015 Toyota Highlander. The experience could not have been more pleasant. Brent Buell was professional and focused on customer service. He demonstrated an attitude of "we are going do everything we can to demonstrate that we deserve your business." This included making sure that I got the color and model that I wanted even if it meant waiting to look at one that was offloaded from a truck or researching whether another one had already been sold. Once a car was selected, I was done with the buying process in less than an hour, even considering time spent on a very delicious provided grilled cheeseburger at the Santa Fe Mall sales event. Even after the sale was done, Brent was patient in demonstrating all the features of the car and has been available for questions by phone and has even texted me several times. I knew when we initially shook hands and he said his name was "Brent", with a big smile on his face, that this purchase was meant to be. More

Excellent Overall Experience The customer service, quality of work, friendliness and pricing were all worthy of a 5 stars rating which made for an overall excellent experience. H The customer service, quality of work, friendliness and pricing were all worthy of a 5 stars rating which made for an overall excellent experience. Highly recommended! More

Just leased a 2015 Prius Thank you to Brent for such a fantastic car buying experience! His service was informative, friendly, and patient. Also, thank you to Sandra in financ Thank you to Brent for such a fantastic car buying experience! His service was informative, friendly, and patient. Also, thank you to Sandra in financing. She was so helpful and walked us through all the options with care and patience. When you are spending your hard earned money you want to be respected. Brent and Sandra did that. Thank you! We will be back! More

I leased a RAV 4 My experience at beaver Toyota was just amazing. Everyone I met was so friendly and seems so happy to be there! I have been purchasing cars for 40 yea My experience at beaver Toyota was just amazing. Everyone I met was so friendly and seems so happy to be there! I have been purchasing cars for 40 years and truly never experienced anything like I did at beaver Toyota. Brent Buell was our salesman. He took so much time with us as we asked our stupid questions but never gave the impression that we were taking up too much of his time. It's very refreshing to see a person that loves his job as much as Brent seems to! Sandra Navarro explain every detail of the financing of the lease and did so with a smile on her face and a great sense of humor. We really won't purchase or lease a car anywhere else again. More

Wonderful Experience! Thank you Brent Buell and Beaver Toyota for your service and professionalism. I just purchased a used vehicle yesterday and I was so pleased with the Thank you Brent Buell and Beaver Toyota for your service and professionalism. I just purchased a used vehicle yesterday and I was so pleased with the price and service provided. Not only did I feel I was being listened to but I also didn't have to worry about being pressured into the sale. I would recommend all my family and friends to purchase their next vehicle from Beaver Toyota. Thank you Brent and the rest of the Beaver Team! More

Ask for Brent Buell if you are buying! Thank you Brent and Kirk Kapple for working the deal of the year for us! We recently leased two new vehicles from Beaver Toyota and we cannot say enou Thank you Brent and Kirk Kapple for working the deal of the year for us! We recently leased two new vehicles from Beaver Toyota and we cannot say enough about the amazing customer service we received. We laughed most of the time, and thoroughly enjoyed ourselves. It was a pleasure to work with both of you! More

Always a pleasure to work with Pico Just recently bought a new Highlander through Beaver Toyota. Pico was an absolute pleasure to work with, streamlining the process all the way from the Just recently bought a new Highlander through Beaver Toyota. Pico was an absolute pleasure to work with, streamlining the process all the way from the original order to the delivery. Extremely professional, knowledgeable and helpful. More

Amazing Communication Cool as xxxx that he delivered the vehicle after hours. 45 minute drive in the largest snowstorm of the year. Thanks to parts for the lift. Cool as xxxx that he delivered the vehicle after hours. 45 minute drive in the largest snowstorm of the year. Thanks to parts for the lift. More

Vehicle Exchange Program My wife and I brought out 2013 Toyota Highlander in for service. A few days later we received a phone call from Beaver asking to purchase our highlan My wife and I brought out 2013 Toyota Highlander in for service. A few days later we received a phone call from Beaver asking to purchase our highlander and get us in something new. The deal kind of sounded a little to good to be true but we went in anyway to check out the deal. After speaking with our salesman Brent. We decided on upgrading to a 4Runner. They tried to fool us by extending our loan term to get our payments to match our previous. I did not see any good deal on the paper work. So they dropped the price on the 4Runner. After shaking hands and a final vehicle price which turned out to be a good price we headed on to see Melvin in the finance department. After being at the dealership for almost 3 hrs now we were pretty exhausted. He explained everything very well but ended up selling us more warranty and insurance than we really needed 5200.00 more than we needed. Paperwork and contract signed we left happy with the new car but felt a little overwhelmed with what just happened. Both my wife and I both lost sleep over the whole experience that night. After looking back over the paperwork the next morning I called Melvin to cancel all of the warranty and some of the unnecessary insurance. As canceling was no problem he offered to drop the price of the warranty by 1000.00. We still did not by the warranty. Later finding out because we were not informed from the beginning that the warranty can be activated anytime before the 3 year 36000 manufacture warranty was up. Bottom line is we went into the dealership blind (our fault and lesson learned) I believe we got treated that way and taken advantage of. In my opinion as a VIP customer as they said the best deal on vehicle and warranty should have been the lowest price possible for us to be happy and Beaver still making money. I understand that the employees have to make money and do the best of there ability as well as the dealership keeping there lights turned on. We are happy with our purchase but would not recommend this dealership without doing your research first and know what you should be paying for your vehicle. They seem to be very willing to come down on all there prices including warranty cost. All in all the staff is very friendly and a pleasure to work with but DO YOUR RESEARCH before signing anything!! Also wanted to add the service dept is awesome. Very helpful and knowledgeable. More