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Toyota of Santa Fe
Santa Fe, NM
1,428 Reviews
The Toyota of Santa Fe Way, your New Mexico Toyota dealer, our mission is to create a healthy, positive work environment allowing us to attract the best people in our market, creating a team unified in working to gain and to satisfy all customers. Our culture is defined as a FAMILY with HEART who hold each other ACCOUNTABLE CONSISTENTLY! Everything we touch, we make better! We lead with a servants heart and make our process simple, easy and fun.We work on our team and we engage our team members in solving problems and finding solutions. We strive to be more than compliant as we work to be committed and desire to create a culture of belief!
Click, Call or Stop by and see for yourself why THE TOYOTA OF SANTA FE WAY.....it the best way!
See you soon!
Buddy Espinosa
GM
Toyota of Santa Fe
http://www.toyotaofsantafe.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,428 reviews
March 28, 2011
The sales Dept. is excellent that's why i like to buy my cars there. MR. Espinosa is very professional and always willing to work with me and my family. We always get the best deal @ Beaver Toyota Sales Dep cars there. MR. Espinosa is very professional and always willing to work with me and my family. We always get the best deal @ Beaver Toyota Sales Dept. The other reason for buying at Beaver Toyota is the service Dept. The service Dept Manger Paul Sandoval is very professional and always willing to help with any problem we may have with our cars. He makes sure that everything is done correct and in a timely manner, never have to wait long for our service to get done. Wish we had more Paul Sandoval's in the world. More
by sjpadilla
February 28, 2011
My husband purchased a vehicle from this dealership in December 2010. This has been a horrible experience for my family! We have been dedicated toyota customers for our past 4 vehicles, but the experien December 2010. This has been a horrible experience for my family! We have been dedicated toyota customers for our past 4 vehicles, but the experience we had with this dealership has made me never want to purchase another Toyota! My husband was taken advantage of and lied to from the first moment he walked into this dealership. When he went into financing, they added his down-payment amount to the total amount he was supposed to pay (so he basically ended up double-paying the down payment amount). They knew he really needed to purchase a vehicle that day and I feel they took advantage of his situation. There were also several other things they lied about that day. He was so upset about the overall experience, he decided to return the vehicle. After he returned the vehicle, $1,500 was charged to the Toyota credit card he applied for when he was at the dealership, but with no authorization whatsoever. No money was ever supposed to be charged to that credit card, which I think amounts to credit card fraud. When I called to complain about this charge, I was treated very rudely by both Kirk Kapple and Buddy Espinoza. They said they wanted to make this difficult for us, and would not refund the money. I hope by writing this, I save at least one person from the xxxx we have been through due to this dealership. I have never been treated this poorly by ANY business!! More
by mwise9880
Employees Worked With
Kirk Kapple
February 12, 2011
I bought a new 2010 Tundra.....The finance person slipped in a $500 additional charge. I contacted my sales person, Melda, who connected me with the Finance Manager, (name unknown). She told me that they w in a $500 additional charge. I contacted my sales person, Melda, who connected me with the Finance Manager, (name unknown). She told me that they would refund me the $500 but that it would take a month or so.....nothing ever happened....they are a bunch of liars....I will never do business with them again.... More
by onthelam
Employees Worked With
Melda, Sales rep....Finance Manager
January 05, 2011
Very unprofessional. They do not return calls and they sell frame damaged vehicles. If this review saves one person from going through what I went through it will be worth the time I took to sit down and sell frame damaged vehicles. If this review saves one person from going through what I went through it will be worth the time I took to sit down and write it. I have a frame damaged Honda Accord that is worthless. They do not inspect there trades. BEWARE, with every used car they sell they have you sign a form that says that since they get a ton of trades they don't have time to inspect them thoroughly so if there is a problem your out of luck. All the person that trades it in is say that it has never been wrecked and sign it and they turn around and sell it without looking at it any further because in there mind they are legally covered. More
by jmspmaster
Employees Worked With
Doug Themis
June 29, 2010
Himelda Klinger was our salesperson when we bought our new 2010 Prius in May 2010. We have bought approximately 12 new cars in the past but Melda was the most knowledgable salesperson that we have ever e new 2010 Prius in May 2010. We have bought approximately 12 new cars in the past but Melda was the most knowledgable salesperson that we have ever experienced during all of our purchase experiences. She was able to answer all but one of our technical questions about the hybrid system, the GPS system, the Bluetoothe phone system (including offering to download our telephone contact lists to our car), and various other information displays. For the one question that she could not answer immediately, she called someone from the technical group who was able to fully explain the issue. We also feel that we paid a very competitive price for our car. More
by Steve
Employees Worked With
Himelda Klinger, Melda Klinger
September 30, 2009
Beaver Toyota made the entire purchase very easy and painless. I was shopping around the Albuquerque dealers but they were not very willing to work with me on the price of their Tacoma's. Johnathan was painless. I was shopping around the Albuquerque dealers but they were not very willing to work with me on the price of their Tacoma's. Johnathan was very friendly and even brought the vehicle to my house one evening since I did not have time to make it up to Santa Fe until the following week. I will definitely do business with them in the future and will recommend them to anyone who asks. More
by TacomaTim
Employees Worked With
Johnathan Welch
September 30, 2009
Brent was courteous, listened, made sure he understood us before offering other insights or suggestions. Although he is a new car salesperson his sense of people was excellent. Mr. Hickey, the finance gu before offering other insights or suggestions. Although he is a new car salesperson his sense of people was excellent. Mr. Hickey, the finance guy, was a hoot, enjoyed his energy and extensive knowledge. More
by LittonLogan
Employees Worked With
Brent Buell, Brent Buell
August 05, 2009
I was very satisfied with Tanya and her professionalism and am very pleased with the truck my wife and I purchased. However, I have been trying for about three months to get reimbursed for the GAP insuranc and am very pleased with the truck my wife and I purchased. However, I have been trying for about three months to get reimbursed for the GAP insurance I purchased with the vehicle. It was brought to our attention by Jay, one of the financial staff after we refinanced thru our Credit Union that we would be reimbursed for the GAP insurance and that was back in April or May. The first time, no one knew what happened to the paper work, Shelly asked me to resend her the paper work, I did so on June 11, 2009, I haven't received a check as of today, August 5, 2009 nor has anyone bothered to call me back. Am I to assume that Beaver Toyota no longer cares since the sale was made and its time to move to another customer? My wife and I have both bought vehicles at Toyota, before it became Beaver and after as well and I was always very satisfied with the customer service I received, up until now that is. I am very disappointed with Shelly and now Melda, as she is the last person I spoke with on the morning of August 5, 2009. I have also left a message for Matt, General Manager and am yet to get a response from him. He may be out today, I don't know, but if he isn't then shame on all of Linda's staff at Santa Fe Beaver Toyota. I will be sure to tell all of my friends of this experience and ask them to be ware. Jose Ortiz 505-660-0249 More
by tazman442001
Employees Worked With
Tanya
