Toyota of Santa Fe
Santa Fe, NM
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frank was very helpful and clear. answered all my questions. Service started on time. I was called and informed about mechanics recommendations and made my choices. Car was ready when answered all my questions. Service started on time. I was called and informed about mechanics recommendations and made my choices. Car was ready when i got there. Didn't know they were closed 12 - 1..would have made my appointment for after lunch. the guy who did the closeout didn't give me his name. More
Express Service was weii organized and service was completed timely. The sevice reptesentative, Erick was very professional. completed timely. The sevice reptesentative, Erick was very professional. More
After a big hiccup where I ordered a green Tacoma and was told my truck came in, only to find out it was white (the last color I'd pick). Kirk was very apologetic and made it right, Green Tacoma came in a fe told my truck came in, only to find out it was white (the last color I'd pick). Kirk was very apologetic and made it right, Green Tacoma came in a few months later and I'm happy with the rest of the process. I'd suggest making sure that you all explain the "ordering" process more clearly to potential customers... you aren't actually ordering anything, just suggesting what someone wants and praying Toyota will allocate it to the dealership, eventually. I'm sure there is a more elegant way to put it to the customer, while keeping the customer engaged and yourselves honest. More
Joe S, as usual, provided me with great service. I've dealt with him for many years and he has always given me an excellent and personalized experience. Thank you Joe! I've dealt with him for many years and he has always given me an excellent and personalized experience. Thank you Joe! More
Your service department is first rate. We've always enjoyed working with Brian B in particular. He saw we came for a pretrip check and suggested we go ahead with upcoming regular maintenan We've always enjoyed working with Brian B in particular. He saw we came for a pretrip check and suggested we go ahead with upcoming regular maintenance as we'd cross the mileage during the trip. Fast and friendly. More
Very friendly and fast service. Explained every thing very well and easy to understand. Thanks Explained every thing very well and easy to understand. Thanks More
The service experience was very good. The work was finished within the estimated time frame. I thought the service staff was friendly and communicated well. The work was finished within the estimated time frame. I thought the service staff was friendly and communicated well. More
Jennifer at the service center on Cerrillos Road was fantastic to work with. She really cared about my situation and was so thorough in her evaluation and service. She is an asset to Toyota of Santa Fe. fantastic to work with. She really cared about my situation and was so thorough in her evaluation and service. She is an asset to Toyota of Santa Fe....thank you, Jannifer. More
They are always very courteous. They inform me of everything that I should know. They fix the problems and I never have to worry about the performance of the mechanics. They inform me of everything that I should know. They fix the problems and I never have to worry about the performance of the mechanics. More
Service was fairly fast. Service writer was friendly and kept me up to date on progress. Service writer was friendly and kept me up to date on progress. More