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629 Reviews of Toyota of Santa Fe - Service Center
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December 09, 2019
Very pleased I have been to other dealers,I was treated like a customer I am pleased with this dealership will return Again I trust the mechanic who works on my v I have been to other dealers,I was treated like a customer I am pleased with this dealership will return Again I trust the mechanic who works on my vehicle. More
by jjaspen
December 08, 2019
Absolutely excellent service!! Over many years, I've had the pleasure of being helped by Joe Sanchez in the service department. He always provides courteous and professional servic Over many years, I've had the pleasure of being helped by Joe Sanchez in the service department. He always provides courteous and professional service. Toyota of Santa Fe is indeed fortunate to to have an employee of his caliber! More
by Robert Conlee
Employees Worked With
December 08, 2019
I didn't have an appointment but was taken in right away. I was given an estimate of how long it would take and the work was completed early. They shared my options for future service and I learned of addi I was given an estimate of how long it would take and the work was completed early. They shared my options for future service and I learned of additional benefits for the future. An overall great experience! More
by sjduran1
Employees Worked With
Yvonne, Izaiah Ortega
December 08, 2019
Surprise at cost of ignition key replacement. The only surprise was the cost of an ignition key replacement. I was quoted about $200 when I called to request the service. The final bill was $365. The only surprise was the cost of an ignition key replacement. I was quoted about $200 when I called to request the service. The final bill was $365. More
by terencecady
Employees Worked With
December 07, 2019
Joe was extremely courteous and helpful to me in dealing with rodent damage to my car. The rodents continued to attack my windshield washer line and he each time was very pleasant and nice to deal with. Tha with rodent damage to my car. The rodents continued to attack my windshield washer line and he each time was very pleasant and nice to deal with. Thank you for having employees like Joe who listens and helps. More
by JACorbin
Employees Worked With
December 07, 2019
Service on RAV-4 The Service Department is great. They get your vehicle in fast and keep you informed of the progress. The people are quite courteous from check-in to The Service Department is great. They get your vehicle in fast and keep you informed of the progress. The people are quite courteous from check-in to check-out. More
by ev
Employees Worked With
December 07, 2019
Great Customer Service Always enjoy my visit since they give good service etc. Comfortable area to wait in, clear explanation of what my car needs and what was done. Always enjoy my visit since they give good service etc. Comfortable area to wait in, clear explanation of what my car needs and what was done. More
by loretta13
July 30, 2019
Great Service Department Staff My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service advisor, and Chuck Roberts, master certified mechanic, were during my visit. They listened to me, answered my numerous questions about what was going on with my vehicle, and simply charged me for brief amount of time it took to diagnosis the problem. Although I only wanted to diagnosis the problem today, they went out of their way to make sure my battery was charged, so I wouldn't be potentially stranded during my long commute home. Couldn't ask for more than that! More
by Satisfied Customer
October 05, 2018
Excellent Service The new service center is beautiful and well staffed! I was treated very kindly by Brian Brannan, service was fast and the customer service experienc The new service center is beautiful and well staffed! I was treated very kindly by Brian Brannan, service was fast and the customer service experience was great. More
by Trask Pet Sitting
Employees Worked With
Brian,Brannan
October 05, 2017
Left out in the rain I know over the years I have not been a favorite customer or one that is particularly valued (I am female and know nothing about cars/servicing). Aft I know over the years I have not been a favorite customer or one that is particularly valued (I am female and know nothing about cars/servicing). After servicing my car, I wondered what it is they do value. I had my car serviced the week before and had a problem--I telephoned the service department to make an appointment--but they said to just come in after I drove back from Arizona. I cannot evaluate the servicing, as I am at the mercy of the repairman to know that what he is doing is necessary and needed at whatever price they present. I paid my bill and was told the car would pull up outside. I waited outside around 20 minutes--in the rain--and no car pulled up. The service center was closing--workers walked/ran by me to their cars. Cars and trucks were driven into the garage for the night--where I continued to wait hoping my car would show before the garage door closed. Finally, I said to an employee that I would come back the next day to pick up the car if it was not ready as I was paging for an Uber ride. He demanded to see my papers-(my paid bill I think he meant). Apparently no one told the serviceman (who probably went home) that I had paid and was standing out front waiting for my car to be pulled around. Several people got a good chuckle out of this as I drove off. More
by Movin on...
Employees Worked With
martin chavez-sanch, Eric Rodriquez
