Toyota of Santa Fe - Service Center

Still tops! Today I brought the Prius in for a 35K service. I'd purchased Toyota Care, so everything but the parts were covered--and Joe in service gave me a bre Today I brought the Prius in for a 35K service. I'd purchased Toyota Care, so everything but the parts were covered--and Joe in service gave me a break on that cost too. These guys are so good -- its like working with your family. They had the car done in 90 minutes -- including full tire rotation, balance and an alignment. More

Thanks Mario! Our Rav4 broke down on a family vacation in Santa Fe the day before we were scheduled to drive home. Mario Salazar managed to get the job completed i Our Rav4 broke down on a family vacation in Santa Fe the day before we were scheduled to drive home. Mario Salazar managed to get the job completed in one day (at what appeared to be a very busy time in their shop), found us a new alternator at a discounted price, and was friendly and a pleasure to work with throughout the process. Mario, thanks so much to you and your staff for the excellent service! More

Best. Customer. Service. Ever. I just had Mario help me with my vehicle repair (a fuel pump replacement), and I can't recommend him highly enough. In fact, as a recent transplant fr I just had Mario help me with my vehicle repair (a fuel pump replacement), and I can't recommend him highly enough. In fact, as a recent transplant from California, I have been having a hard time adjusting to customer service in New Mexico, and dealing with Mario literally turned my impression of Santa Fe around and made me decide to stay in New Mexico and stick it out. Many male service personnel at other dealerships are patronizing to female customers, but Mario walked me through every step in detail and never treated me differently. He was so kind, patient, polite, and helpful that I am planning to buy all my future vehicles from this dealership since this is the caliber of employee that they hire. Way to go, Mario--you are a salesman without even knowing it! More

These guys are great!! Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly t Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly thankful they did!) . They explained things thoroughly and, did all the work for which they had part available - quickly and with a smile. Since one of the items on the list was a battery I figured I would save time and, just buy it and replace it myself. I went online and chose the battery from what I thought was their service department - it was actually from a place a few doors down. I told the guys my intent and they showed me why I should maybe consider having them do it. There was quite a bit of corrosion on the positive cable some of which had leaked below. They were not pushing me just simply explaining things I was unaware of. Even though the battery was purchased elsewhere, they gladly did the work. I agreed. I walked over to the battery place and carried the battery back. Upon entering the Toyota parking lot one of the sales men noticed I was carrying a battery and quickly dropped everything to carry it for me(they are a bit heavier than I realized :)) As I sit waiting for the repairs to be completed I have to say I feel both safe and taken care of ~ THANKS guys. More

Joe sanchez Joe is always ready to serve and accommodate the customer. He gives you all the information and prompt service. I recommend him highly as a service Joe is always ready to serve and accommodate the customer. He gives you all the information and prompt service. I recommend him highly as a service representative. More

Andy Vigil I've worked with a lot of service advisers at a lot of dealerships, but Andy Vigil is the best I've encountered. Always pleasant to interact with, sup I've worked with a lot of service advisers at a lot of dealerships, but Andy Vigil is the best I've encountered. Always pleasant to interact with, super knowledgeable, and genuinely interested in making sure you're taken care of. He remembered my name the second time I came in, after months between service, and details about my vehicle and myself. It may seem like a little thing, but it shows the seriousness with which he approaches customer service. More

Long years of service I have purchased 4 cars from this dealer over the last 25 years. Above the sales experience, I have been pleased with the maintenance they have provid I have purchased 4 cars from this dealer over the last 25 years. Above the sales experience, I have been pleased with the maintenance they have provided as well as quick questions from the road if something came up. I so appreciate the trust they have gained that keeps me coming back! More

GREAtT SERVICE Roger provided excellent service when we brought in our vehicle. He was polite, friendly and very professional. Thank you for making us feel at home. Roger provided excellent service when we brought in our vehicle. He was polite, friendly and very professional. Thank you for making us feel at home. More

JOE and team thank you The best person to go to when there is something wrong with your car. My first vehicle from a dealership FJ cruiser love it and thanks to this gentlem The best person to go to when there is something wrong with your car. My first vehicle from a dealership FJ cruiser love it and thanks to this gentlemen its working to its max potential. Thank you JOE for your excellent customer service, also thank you to All the advisors here at Toyota of Santa Fe. More

follow up to previous problem I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martine I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service! More