Toyota of Santa Fe - Service Center

The best employee at beaver toyota Willie Gonzales is the best emloyee there and he will never be replaced by anyone person. I don't know how they are going to replace such a good perso Willie Gonzales is the best emloyee there and he will never be replaced by anyone person. I don't know how they are going to replace such a good person it's going to be difficult and he will be missed More

Excellent service We have been dealing with Beaver's service department since we bought our first Toyota from another dealership around 15 years ago. We spend half the We have been dealing with Beaver's service department since we bought our first Toyota from another dealership around 15 years ago. We spend half the year in Virginia and half in New Mexico and drive back and forth across the country with extended stops in between from North to South. Consequently we have been exposed to many dealerships and have been repeatedly surprised and pleased at the excellent service we have always received from Beaver's service department. For many years now, they have always been honest with us in what needed to be done immediately and what could wait awhile . . . a skill and honesty not often met in car dealerships . . . which is exactly why we keep bringing our Toyotas back to Beaver for servicing. Andy Vigil has been taking care of us since he has been in the service department and has done so with complete honesty, efficiency, and utter politeness! What a joy . . . as did his predecessor, Ray Achondo. We always look forward to bringing Beaver another Toyota to maintain! THANK YOU! More

Trustworthy We have known Joe Sanchez for years and have always known him to be helpful and trustworthy. We actually followed Joe to Beaver Toyota from another de We have known Joe Sanchez for years and have always known him to be helpful and trustworthy. We actually followed Joe to Beaver Toyota from another dealership because we found their treatment of us unacceptable after he left. We were delighted to find he was at Beaver Toyota. We will be driving from Belen, bypassing other Toyota dealers because Joe treats us as if we are family and makes sure our vehicles are working well and safe. Joe goes above and beyond to take care of his customers and it is because of him we are going to have our Toyotas serviced at Beaver Toyota in the future. Thank you Joe! More

Wrong documentation (I was given the wrong print out with missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the serv missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the service from out of town. More

We have purchased four new vehicles at Beaver over the past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the s past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the staffs' knowledge and professionalism, and their willingness to go "above and beyond" to make sure we are satisfied with their work. The service department is a complementary added benefit to purchasing a vehicle from Beaver, because their sales staff and management is also great - they keep us coming back as a happy customer. They too are very professional, but also warm, friendly and knowledgeable. They have a great selection, and negotiations are always carried out in a positive manner. It is a pleasure doing business with Beaver. More

My daughter brought our 2013 toyota corolla in for its 5000 mile service. Our car had unfortunately had been damaged on the front divers door a very visible dent. My daughter exited through the passenger 5000 mile service. Our car had unfortunately had been damaged on the front divers door a very visible dent. My daughter exited through the passenger side which was witnessed by the service tech yet he yanked the drivers door open which was damaged and the window shattered. The service manger stated that he would not replace window since the door was already damaged but they would sell us a window replaecment at cost which turns out to be $40 more than estimates i received from other dealers. When we asked to speak to owner or general manager we were told they dont take complaints. If you are a female avoid the service center in this facility. Take it to another toyota dealership. More

Carl Martinez was recently promoted to Service Manager at Beaver, and he's simply the best ! I have purchased two new trucks from Beaver (Bill Hernandez) since 2001, and both the in-warranty and post-warrant Beaver, and he's simply the best ! I have purchased two new trucks from Beaver (Bill Hernandez) since 2001, and both the in-warranty and post-warranty service have been excellent. Carl gets the credit for this. Sure, I could save a few hundred buck a year going to Jilly Lube and local shops, but why ? The quality of the service at Beaver is 100%, and anytime there's an issue, Carl steps to the plate and resolves it instantly in my favor. They are protecting my investment, and so long as Carl remains on the team, I'm sticking with Beaver. Jim Robins Santa Fe 2001 Toyota Tacoma - loaded 2006 Toyota Tacome - even more loaded More

I wanted to write to you, to tell you how impressed I was with your service department. My wife and I were on vacation in Taos, NM, last week, when our new 2014 Toyota FJ had its power steering O ring and m with your service department. My wife and I were on vacation in Taos, NM, last week, when our new 2014 Toyota FJ had its power steering O ring and motor fail. Our car was towed to Santa Fe and your techs did an outstanding job of taking care of us, of going the extra mile to make sure our car was fixed. With only 500 miles, it was apparent that the dealer we purchased the car from failed in their responsibility to sell us a vehicle that had been safety inspected before being sold. Your techs took the time to clean up the mistake, fix the car, then explain to me what could have happened if we would had followed the advice of the dealer in Denver. They suggested that with the power steering fluid leaking, we should drive the car from Taos to Santa Fe. Your techs explained what could have happened if we had done that. Please convey to your service department and your techs how grateful my wife and I are that you were able to get us in, fix us up and get us back to our vacation. Your service department went above and beyond for us and we greatly appreciate it. It's not often I'm surprised and impressed with a car dealership, but you guys accomplished just that. Way to go and kudos to your team. Your customer service went beyond satisfaction and really saved the day. Please convey these compliments to your team. Cordially, Jarred Talmadge Denver, Colorado. More

Alan was a great salesman to work with when purchasing my new/used vehicle. He is a very friendly no pressure, laid back salesman. When purchasing a vehicle I'm not just shopping for a car, I'm looking t new/used vehicle. He is a very friendly no pressure, laid back salesman. When purchasing a vehicle I'm not just shopping for a car, I'm looking to work with a trustworthy sales person and reliable dealership. Alan and Beaver were the combination that sold me my new car. When it's time to shop again, you can bet I'm going back to Beaver Toyota. More

I went to Beaver Toyota to have my oil changed in my Rav4. The service department was very friendly, prompt and the service was completed sooner than I expected. As I was getting ready to leave my key f Rav4. The service department was very friendly, prompt and the service was completed sooner than I expected. As I was getting ready to leave my key fob came apart as I was starting my Rav4, which also happened to me about two years ago. I took the broken fob back into the Service department and talked with Carl Martinez about my problem. He looked at the key fob and said that he might be able to fix it. Within a couple of minutes he had it back together, but said that the key was still a little loose in the fob. Since this was my only key I decided to purchase a new key fob. Carl went with me back to the parts department to make sure they had one in stock, which they did, and told me that after they cut the key to bring it back to him and he would have the fob programmed for no charge. I have been taking my Rav4 to the Beaver Toyota service department for several years now and I feel that I have always been treated fairly and with respect. This latest experience is just one more example of why I continue to go there and also recommend Beaver Toyota to all of my friends. More