Vernon Auto Group - Service Center

Not impressed I called the Vernon Auto Service because I bought my Chrysler 300 there. I tried to get ahold of sevice center no answer. I called and asked for Steve I called the Vernon Auto Service because I bought my Chrysler 300 there. I tried to get ahold of sevice center no answer. I called and asked for Steve he's the rep that sold me my car. He got me thru to service...while speaking to service the man didn't act like he wanted to help me. The dip stick for my oil is broke off and cannot be pulled out. He says he will speak to manager...Calls me back says it will be three weeks before a dipstick can be gotten. I said thats fine but what if you can't get it out? Can you get part and still fix it? Again he says he has to speak to manager he will call back...That was two days ago....still no call back. More

Ripoff Auto Group We have bought 3 cars and trucks from Vernon Auto Group in a 2 year time span. Each time we traveled at over 3 hours to get there. Why, because of t We have bought 3 cars and trucks from Vernon Auto Group in a 2 year time span. Each time we traveled at over 3 hours to get there. Why, because of the lifetime warranty they offer. Here is the problem, when you buy the car they tell you one thing about the warranty, which is that you only need to have your oil changes done at a reputable Ford Dealer, which we have diligently. However, our F-150 has recently had some problems and it is less than 2 years old. When we called we were informed that the warranty was voided due to not calling in to approve every single one of our oil changes at the Ford dealership in our hometown (for which we can provide detailed receipts and records). We were then informed that from day 1 of buying from this dealership that they do not tell you what needs to be done and then they expect you to call on every single oil change you have done per the instructions that they gave you. We are now stuck fixing this truck and will never buy from Vernon Auto Group AGAIN! The Lifetime Forever should be a Ripoff Forever plan. More

Broke down in 40 days. Don't let my 40 days fool you. On the way home from buying my 2011 Ford truck i had a service engine light come on, Called the dealership immediately. Don't let my 40 days fool you. On the way home from buying my 2011 Ford truck i had a service engine light come on, Called the dealership immediately. Although i was asked to return the truck for someone to look at it they would have to set an appointment in order for me to do so. after several calls on my behalf i was able to get the truck back to them in about 5 days. It felt like i had to force myself onto them to get that appointment. Well after my fifty mile drive i arrived. At this time I arrived only to find out the technician was not on duty that day. So the service manager hooked up to the truck with his lap top. He was able to erase the fail code. He did predict the code would return and the truck would have to return for repair. Well it did fail. The dealership then set another appointment for repair. but it took the same method as before to get the appointment. Me calling and calling. Well after three weeks in the shop and extensive repair work done to the exhaust system I got my truck back. Here are two weeks later on a busy Texas highway broke down due to, you got it, exhaust system failure. So I called Vernon and told them I was broke down. They stated that typically there would be not much issue with repairing this at no charge to me within 30 days of purchase. Well since i had the truck in my possession for only two weeks of the 40 days I asked for help. The used car manager them stated that I should expect a used vehicle to have issues. I fill that their 126 point inspection is a smoke screen and if it is performed that problem are not fixed just hidden through electronics. Also once in for repairs it only gets what is needed on the surface to get by. After contacting several dealer service centers and describing my break down scenario they all had they same diagnoses. A common failure to this Make and Model. Hum why did Vernon Ford not also repair this at the 3 week time they had the truck. Because they were on of the dealers that told me of this common problem. Bottom line is it felt like a good deal up front with their LIfetime Powertrain Warranty and 126 Point inspection, but in real life your just buying a used car from a used car dealer. Dont't be fooled by the Pre-Owned description only to buy it and now is referred to as a USED CAR. Sorry guys i am not one of your success stories. More