Volvo Cars White Plains
Elmsford, NY
Filter Reviews by Keyword
By Type
Showing 1,118 reviews
Excellent service even without an appointment. I had to have my system updated and did not have an appointment. I decided to drop in becuase I was close to the dealership. They took my car and a I had to have my system updated and did not have an appointment. I decided to drop in becuase I was close to the dealership. They took my car and arranged to drop me off and pick up at home without a glitch. Well done. Very impressive. More
I had a wonderful experience working with Steve Zinaman on the purchase of my Certified Pre-Owned Volvo XC90. I highly recommend this dealership, and Steve in particular!! on the purchase of my Certified Pre-Owned Volvo XC90. I highly recommend this dealership, and Steve in particular!! More
Poor customer service. No loaners available, I was the first car in on the day of my appointment. It took 2 days to fix a 15 minute issue. This required multiple calls t No loaners available, I was the first car in on the day of my appointment. It took 2 days to fix a 15 minute issue. This required multiple calls to a voice message. No follow up and many excuses. Unacceptable More
Advice. Never take delivery of new vehicle if already paid upcoming month lease payment on currently leased car. Followed up with dealership after being dire Never take delivery of new vehicle if already paid upcoming month lease payment on currently leased car. Followed up with dealership after being directed by VCFS about prorate (as took on new lease 9 days into old lease). Prior to this I made it clear I did not want to effectively pay for 2 different car lease payments in same month. Dealership sales consultant said he would speak with manager to figure out on 6/29. Havent heard back from since with several attempts to make contact. Update: Demitri prompt to explain, ensured I am happy as customer and letting me know step that had been taken. Something you can appreciate from a business. More
Had another great experience at Volvo Cars White Plains. Stephanie Wie was fantastic to work with and she and her manager gave us a wonderful deal and frictionless experience even while the auto market is n Stephanie Wie was fantastic to work with and she and her manager gave us a wonderful deal and frictionless experience even while the auto market is nuts. Super happy all around! More
It is not the dealership that I am rating, the dealership is excellent. Unfortunately I cannot say the same for the service center. The entire experience was horrible. It was the first time I chose to have t is excellent. Unfortunately I cannot say the same for the service center. The entire experience was horrible. It was the first time I chose to have the valet service. I was told car would be ready that day and as soon as the vehicle arrived at the center I received a text asking me if I needed the car back that day. I informed them that yes I would and then told it would not happen. After back and forth text messages I did not receive the car until the next day. One of the issues that needed servicing was about the air conditioner and it has not been resolved! No one seems to know what the other one was doing and I left a message with the service manager, Rob, on his machine, he never extended the courtesy of calling me back. The entire experience was stressful and frustrating. Very disappointed with my “Volvo family.” More