Volvo Cars White Plains

Awful communication and customer service I was interested in a certified pre-owned vehicle, and called in and spoke with salesman Chuck. I felt like I had never spoken to a more condescending I was interested in a certified pre-owned vehicle, and called in and spoke with salesman Chuck. I felt like I had never spoken to a more condescending person in my life. I asked him specific questions about the vehicle I was interested in, and rather than answer them, he kept saying things like "well what do YOU think?" And parroting information about the car which I could clearly read for myself on the website, rather than answering any of my direct questions. Full of sarcasm. Its unfortunate, because I was very interested in the vehicle, and excited to get my questions answered and make a potential purchase, but he basically turned me away from the sale. Awful experience. More

Made purchasing a new car easy. Immediately upon entering the dealership you are met by professionals who do everything possible to put you in the car you want. No high pressure. The Immediately upon entering the dealership you are met by professionals who do everything possible to put you in the car you want. No high pressure. The sales person and business manager with whom he works act as a team. They are flexible and bend over backwards to make sure you are satisfied with your purchase. I was really impressed with how easy they made it for me to purchase our CX5. I recommend them without reservation. More

No Customer Service What so ever I would give a 5 star negative rating if this was possible. I attempted to contact Mazda White Plains Service department by phone for 4 consecutive I would give a 5 star negative rating if this was possible. I attempted to contact Mazda White Plains Service department by phone for 4 consecutive days, several times each day and at various times of their posted open hours. Nobody ever answered the phone. I live chatted with a dealer representative on each of these days also and was informed that a service representative would be getting in touch with me. That never happened. I spoke with a live person at one point who said that the service department was having phone trouble, but she would pass my message along to someone named Pat to get in touch with me. This also never happened. I also tried contacting dealership sales directly for assistance, got a couple of offers to buy a new car but no help getting in touch with service department. I had used Mazda White Plains in the past for service so it was not like I was a new customer Long story short I had to contacted another dealer, one I never used before, and within minutes the service manager had me scheduled for my recall service. When I arrived on the day of the scheduled service I dealt with a friendly and professional staff, the work was completed, and I was in and out of that dealership within an hour. That is customer service. More

Quick & efficient Very professional place to get your service done. Victoria at the front desk there, was managing about a dozen people all at once and was still able Very professional place to get your service done. Victoria at the front desk there, was managing about a dozen people all at once and was still able to keep her focus & be efficient. I enjoyed waiting for my car to be serviced there. It didn't take as long as I expected and was able to get some work done on my phone. Thank you, Volvo Service & Victoria. See you again next time! More

Great Customer Care / Superior Technical Skills The team at White Plains Jaguar has the best service for my Jaguar in the area. My XK8 is a 2000 Coupe so it is 17 years old. This presents unique i The team at White Plains Jaguar has the best service for my Jaguar in the area. My XK8 is a 2000 Coupe so it is 17 years old. This presents unique issues (such as availability of parts and specialized service). The automotive techs at White Plains Jaguar have many years experience with Jaguars so they understand the mechanical issues with my particular car. I have had extensive work done on it, but the team has always saved me time and money. Needless to say, my XK8 runs beautifully. Edgar is an excellent technical advisor, always patient and courteous. The team in the shop (Al and John) have many years mechanical experience with Jaguars, and they have my full trust. I would never go anywhere else for my XK8 service. More

True customer care I had just purchased the 2017 Jaguar XF S and was incredibly amazed all the technology this car has to offer. I was, however, confused about one parti I had just purchased the 2017 Jaguar XF S and was incredibly amazed all the technology this car has to offer. I was, however, confused about one particular feature; the vehicle prompting you that you have just received a text message. I had called Jaguar White Plains service department and had the pleasure of speaking with Edgar. Edgar is definitely a person who displays a genuineness of customer care. He answered whatever questions I had and for anything he was unsure of, he went out of his way to find the answers for me and always called me back. He truly cares about the customers concerns. Anyone looking for quick genuine service call Edgar and he will definitely help you in any way he could. More

Excellent Service! Thank you Tom Cominsky! Had a problem with my ABS and you had us in and out with everything resolved in a couple of hours. Tom you are one of the r Thank you Tom Cominsky! Had a problem with my ABS and you had us in and out with everything resolved in a couple of hours. Tom you are one of the reasons we come back for service. Thank you. More

Excellent service department I have been using the service department at Westchester Subaru for years (and have purchased the last four of my Subarus from them). It's easy to sch I have been using the service department at Westchester Subaru for years (and have purchased the last four of my Subarus from them). It's easy to schedule service appointments; there is a comfortable waiting room; their work is good quality work; they have reasonable prices and stand behind their work. Tom Cominsky is an excellent manager. I just had a 30,000 servicing plus a NY State inspection. When I arrived, Tom told me when the car would be ready because I had an appointment afterward. The work was completed just about to the minute. Excellent! More

Mixed bag The oil change inspection and 15k service was done quickly. Before leaving I had to send the car back in to repair a loose door molding, even though The oil change inspection and 15k service was done quickly. Before leaving I had to send the car back in to repair a loose door molding, even though I had reported the issue during online booking and to 2 different service personnel. Finally, when I got home, I noticed that the black and silver molding around the parking lights was missing. I have no idea why it would have been removed in the first place. I called and left messages hours before their closing time and got no return call. More

Best auto purchase, ever. I arranged the entire deal over the phone? Demitri Pappas made the entire process simple. He was totally up front and professional. When I went to I arranged the entire deal over the phone? Demitri Pappas made the entire process simple. He was totally up front and professional. When I went to pick up my new car, everything went as promised. I highly recommend Volvo White Plains. More