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Weston Kia
Gresham, OR
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Service department has been horrible to us have only had to bring the car back for recall issues every time they touch it something else goes wrong that was working when we brought it into them. Love our K to bring the car back for recall issues every time they touch it something else goes wrong that was working when we brought it into them. Love our Kia Sorento no issues with the vehicle when we take it in it's running fine we get a recall notice schedule an appointment go in and low and behold they broke something or caused additional damage and trying to get them to resolve that has been horrific. The text do not always seem knowledgeable in the basics of Kia one couldn't get the vehicle started when the key fob battery was dead which they were going to replace when I instructed him on how to do it he said oh yeah I forgot Kia does that another time they weren't able to get the fueling latch opened and had to show him where the button was in the back those are very basic things I'm not a mechanic I'm not mechanically inclined by nature and was able figure these things out. And customer service has been horrible from the get-go but they're always willing to recommend that maybe we should upgrade our vehicle again we love this Sorrento and have no intention of trading it in upgrading it etc and it's insulting when we go in for a problem to be resolved and they're like oh maybe it's time to upgrade if we choose to do that it wouldn't be from them. Unfortunately our vehicle was on the seized engine recall they had the vehicle for 30 days we were provided a loaner no real issues there however they did damage to other areas of the vehicle the AC primarily when this was brought to their attention they did not fully resolve it took it in recently for a new recall the hgcu fuse and when we left the steering wheel is shaking and it's making a weird noise on the driver's side the hecu is part of the anti-lock braking steering system from what I've reviewed and now we're going back to figure out what damage has been done now mind you it was running perfectly fine when we took it in to have the hecu fuse replaced and now it is not spent all day of a Monday there and will be spending all day of this next Monday there no loaner car provided which for my review on all recall issues key is to provide you with a loaner car I will be following up on that this next Monday they offered me a shuttle within 7 miles of the dealership we don't live within 7 miles of the deal dealership unfortunately so just really frustrated somebody was supposed to call us back after 2:30 on Tuesday heard nothing left a message on Wednesday heard nothing went in on Saturday which was our next day off the vehicles just been sitting luckily we have a second vehicle but we have two vehicles for a reason we have different schedules so not all that convenient just frustrating and mostly with the service department the people behind the desk have been fine don't really get to talk to the text I did speak with the service manager he assured me everything would be taken care of however he's gone when you pick up the vehicle not there on Saturday no follow-up call from him if we were satisfied or not received a text message thanking us for bringing our vehicle in for service that was received over a week after the fact and it's an automated because we're still not satisfied and the vehicles still not fixed and the text message says let us know if we can be of any further assistance this is actually a little insulting if we had our choice once this recall issue is resolved we plan on never returning to Weston Kia service department I need to follow up because on the recall issues normally they want you to take it back to the dealership I don't think West and Kia service department would stay in business if Kia owners weren't forced to return to the dealership for service because honestly Beaverton Kia service department is no better and I think it has to do with job security because owners have to return to the dealership for certain things to be covered if we could go elsewhere we would More
What a breath of fresh air in car buying. The sales manager was transparent and very responsive. I received honest, straight forward answers...no games. They were able to get the car I wanted The sales manager was transparent and very responsive. I received honest, straight forward answers...no games. They were able to get the car I wanted and I got a great deal on it. Everything went very smoothly, More
No pressure to buy, very helpful and had a lot of info. Very busy day, recommend not going on a Saturday afternoon Very busy day, recommend not going on a Saturday afternoon More
I recently had a fantastic car buying experience at Weston Kia. Keith was friendly, knowledgeable, and highly stylish. He helped me find the perfect vehicle for my needs and made the entire process smo Weston Kia. Keith was friendly, knowledgeable, and highly stylish. He helped me find the perfect vehicle for my needs and made the entire process smooth. The process was straightforward and easy. This is the BEST experience I have ever had purchasing a vehicle. I highly recommend Weston Kia to anyone in search of a new car--ask for Keith Stokoe. More
It’s awful. Customer service the worst. They’ve had my car 4 weeks, no diagnosis, no action, no reply. I’ve visited 3 separate times in the last month only to fi Customer service the worst. They’ve had my car 4 weeks, no diagnosis, no action, no reply. I’ve visited 3 separate times in the last month only to find car isn’t done, or they haven’t started it yet. No escalation, won’t return calls. AWFUL. More
Nikita Blinov was so helpful and patient with me as I hemmed and hawed over the amazing options he presented. He went over them multiple times and even offered to go over them on the phone with my signi hemmed and hawed over the amazing options he presented. He went over them multiple times and even offered to go over them on the phone with my significant other. More
They don’t answer their phone calls. They will keep your car waaaaaay longer than need be due to them prioritizing oil changes over honoring their warranty contracts. They cost me over a They will keep your car waaaaaay longer than need be due to them prioritizing oil changes over honoring their warranty contracts. They cost me over a thousand dollars for a rental. They then asked me to email my rental invoice in an attempt to reimburse my rental costs only to give me an email address that doesn’t exist, and was bounced back as soon as I sent it. Not sure why they felt like doing that, but that’s their own pettiness. 0/10 would not recommend. More
I am absolutely fed up with Kia and as soon as I can rid myself of this car so I never have to deal with them again, I am. Kia service is so trash! I am currently pulled over on the side of the road to writ myself of this car so I never have to deal with them again, I am. Kia service is so trash! I am currently pulled over on the side of the road to write this review because I am so frustrated with them. Since the beginning, working with Kia has been a NIGHTMARE! The first time I brought my car in to get serviced, a Kia employee stole $200 worth of gift cards from my car that were going to be used to buy winter coats for children in need. Kia’s response was to take me to Walmart to buy $200 worth of coats/jackets (although the gift cards were to Columbia, big difference in quality). Next, only after a month or so of buying my car (brand new 2020 Kia Soul), it stopped on the highway, leaving me in a very dangerous position. Ultimately I found out the engine had to be completely replaced. My final straw is my Kia was broken into and attempted to be stolen and the service I just received from Kia was so subpar and lazy, I could’ve done a better job my own self. I just came in to get my window temporarily sealed and to set an appointment for an estimate. The guy did such a terrible half a$$ed job wrapping my window, I’ve only made it down the street and it’s already starting to come off. Very little concern or solution for the fact that Kias are being stolen all across the country. THEN I was informed that there is anti-theft software that can be installed for free, however Kia has never even thought to inform their customers of this. If I could give zero stars, I would More
Good- except the sales person quoted us a 'deal', which we found out later was a deal on the website offered as a sale. not 'special discount deal' like he made it out to be. we found out later was a deal on the website offered as a sale. not 'special discount deal' like he made it out to be. More
Tyrone listened to what I wanted/needed and was very informative! He went above and beyond for us and was very patient. He provided the best customer service! informative! He went above and beyond for us and was very patient. He provided the best customer service! More