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Woodhouse Buick GMC of Omaha - Service Center
Omaha, NE
817 Reviews
817 Reviews of Woodhouse Buick GMC of Omaha - Service Center
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June 29, 2020
We approached the service center wearing masks and the representative did not offer to wear one. He continued talking without offering to put on a mask. I called the manager before picking up the vehicle representative did not offer to wear one. He continued talking without offering to put on a mask. I called the manager before picking up the vehicle from the oil change and asked what is in place to keep us safe. He said protocols are to ask if we want a mask (when a service professional sees up approach wearing a mask). He said that training would be conducted Before I returned. After the call, I met the same service representative who did not offer to wear a mask. I was wearing a mask carrying a bottle of disinfectant and wipes. I had to ask him to put on a mask. And he had to look around to find one. Super uncomfortable. My call was 100% ignored. No way the dealership is enforcing this policy. This is my first Buick & May end up being my last. I may never return to the dealership (I like to service at the dealership/personal preference). I felt disrespected over a basic matter. More
by Di
Verified CustomerEmployees Worked With
Kyle
June 29, 2020
Overall just wasn’t happy with the guy I dealt with and how the solution to fixing my vehicle was presented. Got charged twice for something and had to call back to get the story straight and get reimburse how the solution to fixing my vehicle was presented. Got charged twice for something and had to call back to get the story straight and get reimbursed. Ended up all working out but just wasn’t a smooth process it get it done. Gonna be exploring all my options next time it comes to buying a vehicle More
by Austinzych
Employees Worked With
Doug
June 29, 2020
Ryan in the service department was awesome to work with. Was very accommodating and helped us out in every way he could. The car looked brand new after picking it up. Was very accommodating and helped us out in every way he could. The car looked brand new after picking it up. More
by Kdloehr
Employees Worked With
Ryan in the service department
June 29, 2020
General Service Great Service done in a timely manner. I would recommend Woodhouse Buick GMC to anyone needing service on any make or model of car. Great dealershi Great Service done in a timely manner. I would recommend Woodhouse Buick GMC to anyone needing service on any make or model of car. Great dealership More
by SJBODNER1
June 29, 2020
Trustworthy and efficient. Lives up to promises and expectations. Getting the best deal is not the same as simply getting the lowest cost. Your treated fair and honestly. You get a good deal. Thi expectations. Getting the best deal is not the same as simply getting the lowest cost. Your treated fair and honestly. You get a good deal. This is a no brainer. Woodhouse is an easy choice. More
by jw5rogers
June 29, 2020
A Great Experience The Woodhouse Service staff is courteous and professional. I am totally pleased each and every time I have work done on my vehicle. Keep up the good The Woodhouse Service staff is courteous and professional. I am totally pleased each and every time I have work done on my vehicle. Keep up the good work! More
by yogie
Employees Worked With
Jeff
June 29, 2020
Stephanie takes care of her people I couldn't ask for any service to be better - I'm a senior and now with the virus so active Woodhouse came picked up my car, serviced it and returned I couldn't ask for any service to be better - I'm a senior and now with the virus so active Woodhouse came picked up my car, serviced it and returned it to me actually quicker than I expected. Thank you to all the service people I have always been treated so kind -- That is one of Biggest reasons that I bought my Buick from them because I love the service department. More
by KIWI6
Employees Worked With
June 28, 2020
Problem persisted after service. Subsequent follow up attempts have gone unanswered. No refund, no fix offered as of yet. Very frustrating, hopefully some help will be offered soon. attempts have gone unanswered. No refund, no fix offered as of yet. Very frustrating, hopefully some help will be offered soon. More
by isaacmhenson
Employees Worked With
N/A
June 28, 2020
Service department is friendly, prompt and wipes surfaces down to prevent spread of COVID-19. They are however in either complete denial of how an eight speed automatic transmission should work, incapable of down to prevent spread of COVID-19. They are however in either complete denial of how an eight speed automatic transmission should work, incapable of performing a test drive or directed by GM to deny all procedures. They also declined to perform the requested TSB. I’m not sure how Woodhouse or GM sees these actions as contributing to the customer becoming a repeat customer. Rick Lamb 402-253-7091 More
by Done With GM
Employees Worked With
Service Manager
June 28, 2020
Though I was happy with the service they did do, a basic oil change, I was not pleased with the other $4,000 worth of fixes they claimed my car needed. I ended up taking my car to another mechanic and they oil change, I was not pleased with the other $4,000 worth of fixes they claimed my car needed. I ended up taking my car to another mechanic and they were able to fix it for only $450, parts and labor included. More
by Stephanie
Employees Worked With
Stephanie Garcia in the service department though she was not the one doing the work for my car
