Woodhouse Buick GMC of Omaha - Service Center

Great Service I was very pleased with the explanations of the problems and corrections on my vehicle. I appreciated the time that Stephanie took to explain everythi I was very pleased with the explanations of the problems and corrections on my vehicle. I appreciated the time that Stephanie took to explain everything and the time that Heather took to make sure I knew exactly where to drop off the vehicle, etc. I would definitely use Woodhouse at this location, again. More

Go elsewhere if you need body work or aftermarket parts. Scratched my brand new tail gate removing the factory GMC badge to replace it with a blacked out version. Whatever tool/method they used left a bunch Scratched my brand new tail gate removing the factory GMC badge to replace it with a blacked out version. Whatever tool/method they used left a bunch of scratches in the clear coat around and underneath the badge that they didn't even try to remedy before giving the truck back. Took the truck back twice and after them finally removing the badge, buffing and polishing, and replacing with another black badge the scratches all remained...and were a bit worse as they appeared to use the same method to remove the badge. They eventually ended up telling me they wouldn't be able to replace the badge without leaving marks as their tech didn't know any other way to remove it, even if they completely replaced the tail gate and replaced the factory badge. Makes me wonder how many times they've done this and the customer didn't pay close enough attention to notice the shoddy work. As they couldn't successfully replace the badge without leaving scratches they ordered me a front camera at no charge, and we'll see if my refund check comes in the mail, so I can't fault them for trying to remedy the situation, but i'm still not happy after waxing my truck and clearly seeing all those scratches. I would not use this service center for anything body wise on my vehicle. More

Bad communication The service manager we talked to on Sat did not let the one on Monday know he had agreed to honor a coupon. Plus they wanted to do more work than we The service manager we talked to on Sat did not let the one on Monday know he had agreed to honor a coupon. Plus they wanted to do more work than we had agreed to on Saturday More

Air out of tire The dealership said it would take about an hour to determine what was wrong and their estimate was right. It cost minimal to get the nail out of the The dealership said it would take about an hour to determine what was wrong and their estimate was right. It cost minimal to get the nail out of the tire and patch it. More

Oil change It was an efficient experience and I was in/out in a timely manner. Everyone was polite and didn't try to upsell me on anything I didn't want/need. It was an efficient experience and I was in/out in a timely manner. Everyone was polite and didn't try to upsell me on anything I didn't want/need. More

Great customer service Stephanie was great to work with! Answered all my questions, very helpful!! My car was done when expected and she called with updates on my questi Stephanie was great to work with! Answered all my questions, very helpful!! My car was done when expected and she called with updates on my questions! More

Woodhouse GMC Timely service. All employees I met were pleasant, courteous, and helpful, especially Austin. Vehicle was finished right on time. Always have had g Timely service. All employees I met were pleasant, courteous, and helpful, especially Austin. Vehicle was finished right on time. Always have had good experiences with this dealership and this trip was no exception. More

Great team and service! Austin took care of my service and was fantastic. I will continue to get my car serviced at Buick. It’s very personal and professional. Austin took care of my service and was fantastic. I will continue to get my car serviced at Buick. It’s very personal and professional. More

Warranty work On Thanksgiving day I received an email from Onstar stating that it detected a dead cell in my battery. I scheduled an appointment at Woodhouse Buick On Thanksgiving day I received an email from Onstar stating that it detected a dead cell in my battery. I scheduled an appointment at Woodhouse Buick GMC. Stephanie Garcia was my service writer. I don't think I was there more than an hour and a half from the time I checked in until it was done. They checked the charging system and replaced the battery with a new one. I am very satisfied with the Service at Woodhouse Buick GMC. Stephanie is always great to work with. The best part was it was all covered under warranty ! More

Car service They did what they were suppose to do with no question and were very thorough. It was done when they said and that means a lot They did what they were suppose to do with no question and were very thorough. It was done when they said and that means a lot More