eCarOne

eCarOne responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Tanner and the whole eCarOne team made your BMW purchase smooth and pressure-free. Creating a relaxed and positive buying atmosphere is what we strive for, and it's wonderful to know that you felt that. We look forward to welcoming you back in the future. Enjoy your new BMW!

eCarOne responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your temporary tag and for the frustration this caused, especially regarding your out-of-town trip. We understand how critical it is to have all documentation processed promptly, and it’s disappointing to hear that we fell short in this area. At eCarOne, we aim to make the post-sale process as seamless as possible, including handling registration and tag matters efficiently, even for out-of-state customers. While we strive to meet all deadlines, there are instances where delays can occur due to factors outside of our immediate control. However, we recognize that this does not lessen the frustration or inconvenience, and we sincerely regret that it impacted your ability to use your vehicle as planned. We take your feedback seriously and will be reviewing the situation with our team to ensure we improve communication and the processing time for out-of-state transactions. Your experience is not reflective of the level of service we strive to provide, and we hope you will consider giving us another chance to restore your confidence in us. If there is anything we can do to assist with your current situation or further address your concerns, please feel free to reach out. We value your business and would appreciate the opportunity to make things right.

eCarOne responded

Thank you for sharing your experience, Devin! We’re delighted that Adam and the entire eCarOne team were able to provide you with the exceptional service you deserve. It's the attention to those “little things,” like offering a relaxed test drive and refreshments, that we believe make a big difference in your car-buying journey. We apologize for any delays due to the system issues but appreciate your understanding and patience. We're glad we could make up for it with a positive experience. Enjoy your new ride, and thank you for choosing eCarOne!

eCarOne responded

Thank you, Bobby, for your fantastic feedback! We're so pleased to hear that Zara and the eCarOne team made your Tesla purchase an easy and enjoyable experience. Zara's patience and kindness truly reflect our commitment to ensuring customers find the perfect fit. We appreciate you taking the time to share your experience and hope you enjoy every moment with your new Tesla. Safe travels, and we look forward to assisting you again in the future!

eCarOne responded

Thank you, Alan, for taking the time to share your experience with Dau and the eCarOne team! We're delighted to hear that you appreciated the no-pressure approach and found our dealership clean and welcoming. Most importantly, we’re glad your Infiniti was exactly what you were promised and that you love it! We do apologize for the gas tank not being full and appreciate your understanding—your feedback helps us improve. Thank you for your recommendation, and we look forward to seeing you again in the future. Enjoy your new ride!

eCarOne responded

Thank you, Jimmy, for sharing your experience with us! We’re thrilled to hear that your Mercedes purchase journey was seamless from start to finish and that you received A1 service throughout. Providing top-tier service is what we strive for at eCarOne, and your satisfaction means the world to us. We hope you enjoy every mile in your new Mercedes, and we look forward to assisting you again in the future!

eCarOne responded

Thank you so much for your incredible review! We're beyond thrilled to hear that Paul provided you with such a helpful, considerate, and honest experience in finding your perfect BMW and getting your payments just right. It's wonderful to know that everyone at eCarOne made such a positive impression on you. Your kind words mean a lot, and we're so grateful for your trust. We look forward to welcoming you back for any future needs. Enjoy your new BMW, and thank you for making eCarOne your go-to dealership!

eCarOne responded

Thank you, Al, for your fantastic review! We're so glad to hear you had a great experience at eCarOne. Paul and Ozzie truly go above and beyond, and we're thrilled they made your Mercedes purchase a memorable one. We appreciate your kind words and are happy to know you enjoyed working with our team. Enjoy your new Mercedes, and we look forward to assisting you again in the future!

eCarOne responded

Thank you, Bre, for your amazing review! We’re so glad to hear that Tanner made such a positive impact on your Mercedes purchase. He truly goes above and beyond for our customers, and we’re thrilled that his hard work helped you drive away in the car you wanted. We appreciate you sharing your experience and look forward to serving you again in the future. Enjoy your new Mercedes!

eCarOne responded

Thank you, Kim, for your wonderful feedback! We’re so happy to hear that Ash and Jarred made your Rivian purchase a smooth and enjoyable experience. It’s great to know you found the team friendly, knowledgeable, and that you're happy with your new truck. We truly appreciate your trust in eCarOne and look forward to assisting you again in the future. Enjoy your Rivian and happy driving!