AJ Juardo

Terrible service experience overall. The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call the The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call them on Monday afternoon to find out what was going on with my vehicle. They didn’t even look at my truck yet, the service guy never bothered calling me and was not concerned that he did not follow up up with me. After arguing I had to switch service guys. Took a few weeks to do a few days worth of work. My truck is still messed up. I would never go back there again. More

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As always I received excellent service, I I’m very happy with Buick Castle, AJ is always a very kind person and always cares about leaving his clients satisfied like a family. Thank you AJ You are the best with Buick Castle, AJ is always a very kind person and always cares about leaving his clients satisfied like a family. Thank you AJ You are the best. More

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We’re extremely pleased with our experience with the sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! More

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very professional and helpful. my work was followed and I was contacted often. Great Job. my work was followed and I was contacted often. Great Job. More

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Everyone was nice and professional, my service was quick, all my questions were answered, the waiting room is really nice and the process was easy all my questions were answered, the waiting room is really nice and the process was easy More

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The service department need to improve the service they give. Got my car and took it right back. It was not working. give. Got my car and took it right back. It was not working. More

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had a appointment on April 3 with a advisor AJ. I was had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to th had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to this dealership for years with all my vehicles. I was told by him he couldn’t give me a loaner because I didn’t purchase my vehicle there. So I took it back to where I got it from, they kept calling him so they can see what is to this invoice and what need to be repaired.no respond from him at all. I am very upset and unsatisfied with castle Buick advisor what was done to me. So you tell me if my motor when out and I come there and pay for repair you can’t give me a loaner until you finish the work because I didn’t purchase my vehicle from there. Bad business More

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I have nothing but bad things to say about this dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes in the container for the windshield washer fluid, which in turn caused erosion to the top of my battery from splashing up. Since I do not take my car anywhere else for service, the damage had to have happened at this dealership. After 2 hours of waiting, the service rep, A.J. came out and said they did not have part in stock, told me the cost, and stated he did not have authority to approve the repair at no charge. I told him it wasn't my fault and they were responsible. He stated he would have manager call me. That was on March 17th and I have yet to hear from anyone at the Castle Buick facility. HORRIBLE CUSTOMER SERVICE!! I would not recommend their facility to anyone. I have also completed their survey, and stated the same issue. More

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