Check out Albert Botello's reviews on DealerRater

September 06, 2024

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My experience with this location has always been a good experience communication and timely matter is very important and I feel like every time I’ve always receive that very friendly people experience communication and timely matter is very important and I feel like every time I’ve always receive that very friendly people More

by Montellanoleonor

Verified Customer

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Recommend Dealer

Yes

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Sep 09, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

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i WILL NEVER TAKE MY CAR TO ANY BODY BUT FRANK BROWN SERVICE DEPT ,WILL REOMMEND TO MY FRIENDS SERVICE DEPT ,WILL REOMMEND TO MY FRIENDS More

by antonio

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Ramon Constancio

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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 22, 2024

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They're nice to me they take are of me all the time I'm there I'm there More

by olga196

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, David Hendrix, Mike Brown, Jack Gilvin, Brian Cole, Ramon Constancio

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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 20, 2024

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excellent specialists and excellent work been very friendly, knowledgeable and helpful throughout the process of fixing my vehicle. As well as the entire team of mechanics and representatives of this friendly, knowledgeable and helpful throughout the process of fixing my vehicle. As well as the entire team of mechanics and representatives of this dealership .earthing is professional More

by TATIANA.LOTT54

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria, David Hendrix, Mike Brown, Jack Gilvin, Brian Cole, Ramon Constancio

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Aug 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 19, 2024

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I really like the service in my car I’m so satisfied they do great do great More

by shirleyjazleymegan

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Aug 20, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

August 14, 2024

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Friendly worked with me. Kind patience understanding wasn't in a hurry explained every thing good. Kind patience understanding wasn't in a hurry explained every thing good. More

by dorisjohnson286

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Ramon Constancio

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Aug 15, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 10, 2024

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Took my wife’s 2019 GMC Acadia Denali in for an oil change. Work was done quickly and professionally. change. Work was done quickly and professionally. More

by DenBak53

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Aug 14, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 04, 2024

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I bought my first car here in 2017 and was very pleased with it. It was time to upgrade, I needed something with more room and to be able to drive on the country roads. Thank you again to Albert and Frank with it. It was time to upgrade, I needed something with more room and to be able to drive on the country roads. Thank you again to Albert and Frank Brown Dealership of Lubbock. They were very helpful in finding me just what I was looking for. More

by o.t.52790

Verified Customer

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Finance Experience

Recommend Dealer

Yes

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Aug 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

August 03, 2024

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When I get there for my pickup it better be detailed and cleaned it’s been months cleaned it’s been months More

by fidelalarid

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Ronnie

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Aug 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

August 03, 2024

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Fast service, shuttle was also fast. Genuinely nice folks and would do business again later Genuinely nice folks and would do business again later More

by tran_jamie

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Tyson Hall, Kienan Beasley, Ricardo Alegria, David Hendrix, Mike Brown, Jack Gilvin, Brian Cole, Ramon Constancio

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Aug 05, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda