Alexandra Reza

After confirming test drive of 2016 Jeep Wrangler before driving 2+ hours to this dealership I was 30 minutes into trip when I received a heads up email that Jeep was in the service center, but should still driving 2+ hours to this dealership I was 30 minutes into trip when I received a heads up email that Jeep was in the service center, but should still be ready at the scheduled time. Not wanting to leave anything to chance I called immediately to find out why the Jeep was in the service and requested confirmation that it would be ready. The internet rep said she would check status with the service manager and call me back. About 5 minutes later she called me back to tell me Jeep was only in for routine service check and would be ready. Upon arrival at the dealership it took several minutes for anyone to even greet me, then the person who did said they would go look for the repo had spoken with. About 10 minutes later this same guy came back and said he would be working with me even though he did not know me nor even which vehicle I was scheduled to test drive. After I told him which vehicle he returned about 5 minutes later to inform the Jeep is still in the shop and the repairs are not done and the mechanic had left for the day.. Turns out they had discovered a leak which resulted in lots of water damage under drivers side floor mats/carpet. So there could be no test drive. I was allowed to at least view the Jeep up on hoist in service bay. Needless to say it was very unprofessional, frustrating and a waste of 5 hours drive time plus $100 gas. Dealership made no offers to remedy their error or offering to cover my gas. More

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