Elmer Hortelano

We worked with Danny and we had an exceptional experience. He was friendly, thorough, professional and knowledgeable. He took extra time to show how everything in the car worked. And he seemed to experience. He was friendly, thorough, professional and knowledgeable. He took extra time to show how everything in the car worked. And he seemed to genuinely care that we were satisfied customers when we drove off the lot! He’s also not like other salesmen from other dealerships that are pushy and try to convince you to settle. He takes his time to find what you need in a car. I’m happy with the entire process and it didn’t take 6 hours! I’ve traded in my car twice here and their professionalism, dedication to customer satisfaction, and overall excellence make them stand out! The finance department worked diligently to secure a great deal, making sure I understood all my options and felt comfortable with my decision. Definitely recommend coming here you won’t regret it! More

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very nice salesman and Kept us updated and showed us a lot of cars that we would be happy with and gave us a lot of information on the cars. lot of cars that we would be happy with and gave us a lot of information on the cars. More

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This is hands down the BEST dealership I have ever dealt with in my life. From every aspect of the dealership Sales to Service to Management - everyone is exceptional! This is my second vehicle with the Che with in my life. From every aspect of the dealership Sales to Service to Management - everyone is exceptional! This is my second vehicle with the Chevy Exchange and after a 2 plus year relationship, this last experience only further solidified my appreciation and their commitment to excellence. This experience, My Sales Person was Danny Trujillo. Danny was incredible, listened, truly heard my needs and proceeded with compassion and efficiency to figure out a solution for my more nuanced even complex needs. I felt truly supported and as long as I live in Illinois or the vicinity of, I could not imagine working with a different dealership. Excellence through and through! Thank you! More

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I had a fabulous experience at the Chevrolet Exchange in Lake Bluff, Illinois this week. I purchased a 2020 Chevy Traverse and traded in my 2016 Chevy Trax. I have high praise for the team that helped me co Lake Bluff, Illinois this week. I purchased a 2020 Chevy Traverse and traded in my 2016 Chevy Trax. I have high praise for the team that helped me complete the transaction which included Rob Johns, Dan Trujillo and Baja in finance. I continue to buy all my cars at the Chevy exchange in Lake Bluff and I’m so very happy with the service that I receive every time I am there. I recommend it to everyone. More

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Jeff was great! He took care of everything. The service department was accommodating with the rental car and had my car fixed in no time! Highly recommend the Chevy He took care of everything. The service department was accommodating with the rental car and had my car fixed in no time! Highly recommend the Chevy Exchange! More

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This is my 4th least for a Silverado and by now I know how it works and all went as smooth as expected. how it works and all went as smooth as expected. More

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Chevy Exchange is the only car dealership I have ever felt welcome, comfortable, and genuinely cared about!! Jeff Albert is the most downtown earth salesman I’ve ever met! He’s knowledgeable, works hard felt welcome, comfortable, and genuinely cared about!! Jeff Albert is the most downtown earth salesman I’ve ever met! He’s knowledgeable, works hard to give you the best deal he can get you, and he goes the extra mile to make you feel like he cares! (Because he does!) The service department, the mechanics - everyone at Chevy Exchange is the reason why I keep going back! Thanks for 10 wonderful years Chevy Exchange! More

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My experience with the Dealer's service folks (Dan & Rick) has always been excellent. With buying a new car (2022 Malibu Turbo), now my experience with Sales (Danny) is also excellent. Both the Service Rick) has always been excellent. With buying a new car (2022 Malibu Turbo), now my experience with Sales (Danny) is also excellent. Both the Service & Sales folks (above) were very professional with the Malibu sales/service adventure. Thank you very much to all that were involved. More

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This is the greatest bunch of people around. When my kids turned 16, I told them they could have any car they want as long as it was a Chevy from this dealership. They have a Silverado, a Colo When my kids turned 16, I told them they could have any car they want as long as it was a Chevy from this dealership. They have a Silverado, a Colorado and an Equinox. More

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Long time customer, 10+ cars over the years for my family. We are very loyal to the organization family. We are very loyal to the organization More

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