George Garza

I actually feel like I was a victim of bait and switch. I went in to buy a specific certified corolla. Instead of the car that I mentioned from the website, I was encouraged to drive a different 'certifi I went in to buy a specific certified corolla. Instead of the car that I mentioned from the website, I was encouraged to drive a different 'certified' corolla of the same year, which my husband test drove. After being at the dealership for hours, I mentioned that I needed to pick up my girls from school so we needed to speed it up. I was told they would and after we were almost completely finished, I found out the car was not certified but was assured that there was nothing wrong with it even though it had been in an accident. Since we have come home with it we have found more and more things wrong with it, like the seat doesn't move, the driver door lock mechanism only works electronically and cannot be locked or unlocked manual, and the cruise control doesn't work. I feel like I was ripped off over $20k. I had a good experience at the dealership and with the employees up until the minute that I needed to be done and rushed out when I was told the car was not certified. I encourage anyone purchasing to just leave if there were any changes made so they don't fall to the same tactics. The only reason that I give two stars instead of one is because I did make the decision and I don't feel that other than the switched vehicles was a problem. More

by kmmehta Verified Customer Verified Customer

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Went to Shottenkirk for 10000 mile tune up and to find out the cause of 2 problems. The associate told me for them it would cost me $189.99 each for them to be checked out plus cost of each and every repa out the cause of 2 problems. The associate told me for them it would cost me $189.99 each for them to be checked out plus cost of each and every repair. This is highway robbery. I have never heard of any thing like this. Another ridiculous charge is 3% for paying bycredit card.I'm sure I will find another dealer with much better terms. More

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