Harry Criswell IV
Harry Criswell IV at Criswell Maserati - Alfa Romeo
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Harry Criswell IV

General Manager hcriswelliv@criswellauto.com

Criswell Maserati - Alfa Romeo

19570 Amaranth Drive
Germantown, MD 20874

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General Manager 240-720-2829 hcriswelliv@criswellauto.com I have worked at Criswell Automotive since the age of 14. I started off as a porter working in our inventory office at Gaithersburg. I then learned to manage the inventory office and control our Gaithersburg campus inventory. After inventory, I began my service career in the CJDR service lane and our commercial truck shop. I experienced working with Criswell Automotive's Accounting, Marketing, and sales teams at all campuses in between working in our Gaithersburg service departments. I amcurrently working with our Maserati and Alfa Romeo service team in Germantown, Maryland. We have a strong desire to grow the Criswell Maserati and Alfa Romeo brand and continue to build strong relationships with our customers as a family business. I look forward to welcoming you to a great Criswell customer experience.

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2 Reviews of Harry Criswell IV

August 17, 2024

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Employee Rating

Mr. Ethan, was great, wonderful customer service, very knowledgeable, met all my needs and concerns. If your in need of a vehicle see Mr. Ethan, I promise your will not be disappointed. Mr Kevin, General More

by darrellfletcher2929
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ethan Trass , Mr. Kevin General Manager.

Aug 21, 2024

Criswell Maserati - Alfa Romeo responded

Thank you for choosing Criswell! We value the opportunity to work with you and truly appreciate these kind comments about our staff. We look forward to your next visit with us and welcome you to reach out if we can be of further assistance.

March 25, 2024

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My Grecale Modena has had constant issues over the past 6 months, and Criswell has not treated me very well. I ended up calling Maserati Americas to get a resolution, and Criswell continued to treat me like More

by FLAWLESS
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Workmanship
Service Time
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Recommend Dealer
No
Mar 28, 2024

Criswell Maserati - Alfa Romeo responded

We are sorry to see you did not have a more positive experience at Criswell. We appreciate all feedback and your comments have been shared with our management team for review. We truly hope these issues have been addressed to your satisfaction.

Mar 28, 2024

FLAWLESS responded

The dealership is attempting to correct the issue, due to the intervention from Maserati Americas; however, the overall level of customer service from Criswell service management has not been pleasant. I should never hear something from Maserati, only to have the dealer say the opposite or act as if Maserati has not been in communication on my behalf. An additional annoyance is the lack of Maserati loaner vehicles. I paid for a Maserati, not a base level Alfa so i should not expect that to be my loaner car. The lack of loaner vehicles is very disheartening. The Criswell family has major issues to work out regarding quality customer service. Perhaps they will learn about customer loyalty one day when they treat customers correctly.

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