J.R. Ali

AJ made my experience buying my car great! I have always bought my cars at this dealership and will continue to do so. I have always bought my cars at this dealership and will continue to do so. More

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I do not like leaving reviews like this. The public needs to know about this dealership. Salesman Ali, drove the Ford Bronco that I was interested in purchasing to my home (about an hour awa The public needs to know about this dealership. Salesman Ali, drove the Ford Bronco that I was interested in purchasing to my home (about an hour away) for me to test drive on my lunch break. I drove up to the dealership that evening to talk to him about financing. I told him I wanted to know what the bottom dollar was. He said, you see that salesman behind you, he has a customer interested in that vehicle, (I should have left than). He was texting his wife and stated she was at home waiting on him for dinner. I felt rushed through the whole process. I bought the vehicle. With the salesman in the vehicle and my daughter and I, we drove around the building to put gas in the vehicle. When I made a right turn, the vehicle made a popping noise. I said what is that noise? he said that is nothing. Instead of saying, that does need to be looked at. I now have to take the vehicle into another dealership to have this issue looked at. I called 5 Star Ford over 6 weeks ago. I spoke with an assist manager Jeff, he told me their systems were down and would call me back, no word to date from him. I called him back a few days later and left a message, still nothing. I called last week to speak to a manager, left a message with the operator, nothing. I got online and spoke with a salesman via live chat last week. He said he would have a manager call me when he came in at 10:00 am, nothing. I received a missed call from Wes on Friday, I called him right back, left him a message to call me back. No call back. The customer service is terrible. I will never buy another vehicle from this dealership. I feel like they are responsible for the cost of these repairs or at least a rental car as the dealership I am taking my vehicle to is backed up with repairs and I will not have a vehicle for some days. BUYER BEWARE!! If you have an issue, you will not get it resolved from them. More

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Malcolm was very professional and explained everything to me as we looked at coverage options. He got all my paperwork completed in a timely manner and had a great personality. Would definitely recommend ask me as we looked at coverage options. He got all my paperwork completed in a timely manner and had a great personality. Would definitely recommend asking for him if you are purchasing a vehicle so he can get your finance papers done. More

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Great selection of vehicles. Made the purchase stress free with the knowledgeable and friendly staff. Will definitely recommend to friends looking to buy. Made the purchase stress free with the knowledgeable and friendly staff. Will definitely recommend to friends looking to buy. More

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What I like best about Five Star Ford Lewisville is the caring Christian atmosphere It was very refreshing please do not ever tell your employees that they cannot pray for people! They helped me out when I caring Christian atmosphere It was very refreshing please do not ever tell your employees that they cannot pray for people! They helped me out when I was in a very bad situation More

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I don't like the games all sales departments play with just get them in here and we can talk them into this car! Sometimes that's not true. But in the end at least I got me something to drive just get them in here and we can talk them into this car! Sometimes that's not true. But in the end at least I got me something to drive More

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This was my first time visiting the dealership. I was impressed with my sales person, and the other staff. My experience from beginning to end was seamless. I was impressed with my sales person, and the other staff. My experience from beginning to end was seamless. More

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Staff is very nice and tell you everything you need to know about your car know about your car More

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They were fair reasonable and understanding. Theu let me work the deal on my budget Theu let me work the deal on my budget More

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We worked with J. R. Ali. He is an industry veteran with a lot of knowledge about the car buying experience. He was courteous and worked hard to earn our business. R. Ali. He is an industry veteran with a lot of knowledge about the car buying experience. He was courteous and worked hard to earn our business. More

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