James Twining

I have never experienced such chaos! . I made an appointment over a month ago for today and called several times before the appointment and left messages and no one EVER CALLED ME BACK! S . I made an appointment over a month ago for today and called several times before the appointment and left messages and no one EVER CALLED ME BACK! So disappointed. I called 5 times to check on my car and got hung up on 5 times. No one ever sent a message to me about my car. When I get there, they are not sure if my car was logged in or not. My car was checked in for a part failure, to repair the glass on the passenger side view mirror and an oil change. The mirror was nor fixed because the communication was not relayed. Now, as I leave the dealership, my check engine light was on in which it was not before as well as the airbag light. I brought it back and the service guy simply said that it just was not turned off. The light was Never on!!. He turned the light off and stated it should be fine. Went to get gas and the light came back on. Now I am furious! I have already been made late to getting on the road for 5 hours. I bring it back and Got attitude from Jim. The service manger had them take the car back into the shop and wouldn't you know it they forgot to tighten some switches! They were willing to have me drive an unsafe car just to get me out of there. This is not the first time they forgotten to tighten something. About a year or so ago came in for a tire rotation and they did not tighten the wheels. Started driving and the wheels became wobbly. I will not take my car back to them. I am extremely frustrated with them! More

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Worst Hyundai dealership in the entire St. Louis area. Cars are junk. Follow-up, follow-through, and customer service are non existent post-sale. BEWARE. I've reported this location to the Att Louis area. Cars are junk. Follow-up, follow-through, and customer service are non existent post-sale. BEWARE. I've reported this location to the Attorney General as well as the BBB and I'm going to keep going. This dealership should be shut down. Multiple interactions with the service department (if you can even call it that) and it's basically non existent. And, they don't care. More

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