Jessie Miller

I will begin by saying that we will NEVER purchase another vehicle from Napleton Hyundai again--honestly, probably not any Napleton dealership again. 1st Problem... We paid for the extended warranty another vehicle from Napleton Hyundai again--honestly, probably not any Napleton dealership again. 1st Problem... We paid for the extended warranty on our vehicle and the finance guy said we were getting the friends and family discount because he really liked us. He did a lot of very distracting things while we did paperwork--at one point he was taking a picture with my husband while wearing a WWF belt. Because of this, and my previous experience with extended warranties, we did not read all the details on the warranty and he did NOT go through any of the details with us. We found out about 7 months later that the deductible for each claim was $500! I've only ever seen $100 and $200 deductibles. 2nd Problem... I called the dealership and spoke to someone about this to find out if there was a way that we could cancel this policy and get a different one. It took forever to get someone to answer my call--the finance department is TERRIBLE about returning calls or emails. I finally spoke with someone, he apologized for our situation and said he could help us. He said he'd cancel our policy and get us a new one at a good price--it was actually cheaper than the one we were originally sold and only a $100 deductible w/the same coverage. Not sure why that couldn't have been sold to us in the first place. Here's the problem...after getting him all the paperwork, he managed to start the new policy but NEVER CANCELLED the original one after saying he would. I found out 3 months later that we still had 2 policies. I emailed him and tried getting someone in finance to call me back only to discover this finance guy left 2 months prior--a month after getting the cancellation paperwork. 3rd Problem... The new finance guy I spoke with had me forward him all the paperwork and emails I'd had with the last finance guy. He said he'd take care of getting this cancelled. A week or two passed and I heard nothing back and left multiple messages and sent a few emails. I finally spoke with him on the phone and he said he'd just sent the paperwork over the day prior and he'd get back to me. He NEVER got back to me. I, again, tried for 2 weeks to get a hold of him, but nothing. I finally got a hold of the Senior Finance Director through the guy who sold me the car and he indicated that this final finance guy I spoke with had ALSO left and, of course, NOT CANCELLED the policy like he said he would. At this point, the policy was another 4 months passed when I requested it to be cancelled. 4th Problem... After all this waiting, poor communication or lack of it, the Senior Finance guy did the cancellation over the phone with me and said he could only back date it 90 days--it's been 135 days since the original paperwork was completed! I get the paperwork from him and the back date on the paperwork was only backdated about 45 days. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP! No one...and I mean NO ONE...returns phone calls and rarely replies to emails. I get phone calls every 2 months from the car dealer reminding me about the referral deal they offer. That will NEVER happen, though. This was a HUGE hassle. Had the car itself not at least been a good deal this entire experience would've been a complete bust. That is the ONLY reason I gave it 2 stars instead of 1. More

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Thank you to Jessie Miller and Jonnie Scruggs. You guys made this trip very satisfying. Your patience and time was needed and that's what we got. My wife is very excited and can't wait to take a t You guys made this trip very satisfying. Your patience and time was needed and that's what we got. My wife is very excited and can't wait to take a trip in her gv80. Keep up the good work and I'll try to send more business your way. More

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Car scalpers. They put MSRP on their ioniq 5/6 window stickers to get you in the sales building but then when you talk numbers they suddenly say they charge $5000 They put MSRP on their ioniq 5/6 window stickers to get you in the sales building but then when you talk numbers they suddenly say they charge $5000 over MSRP because "thats the world we live in". They then tell fake stories about how how people buy cars from them and sell them in California for $70,000. This isn't 2021 anymore, these aren't limited edition cars, there are no shortages anymore. This is predatory, there's no reason to pay thousands above MSRP on a car that can't get the federal tax credit when you can get a Model Y directly from Tesla at MSRP with the tax credit and no dealership games. This is why manufacturers should be able to sell cars directly to consumer. Avoid this stereotypical sales slime dealership. More

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